Job description
Position Summary
As Project Coordinator, you will ensure scheduled Services activity is completed to the contractual commitment and expected level of quality. This includes creation of the project schedule, technician assignments and monitoring, internal and external communication, processing of data and workorders, status reporting, and invoice approvals.
The Project Coordinator is a customer-focused, organized individual who takes ownership and initiative to ensure project success.
Responsibilities
Understand project scope of work and pricing; create project plan for implementation.
Work in collaboration with Routing and Field Managers to create the schedule and workorders, obtain technician assignments, and establish pricing.
Provide documentation and project overview training to field technicians.
Ensure required parts are available and provided to field technicians.
Monitor schedule daily for accuracy and timely completion of scheduled activity.
Closely manage all carryovers with expediency to successful completion.
Create and provide weekly internal and external status reports; establish communication and escalation plan with the customer.
Review data provided by field technicians for accuracy and compliance to customer requirements (photos, surveys, etc.).
Process workorders as completed.
Review and approve invoices.
Manage project issues to full resolution.
Communicate effectively with the customer and provide timely responses to all inquiries.
Maintain overall project statistics (success, completion, issues, etc.).
Forecast project revenue.
Other duties as assigned.
Skills and Requirements:
- Detail-oriented with strong organizational skills; ability to multi-task.
- Professional and accurate verbal/written communicator with both customer and internal associates.
- Comfortable with taking initiative to ensure project success.
- Identifies and works to solve inefficiencies.
- Resourceful and effective problem solver.
- Ability to gather and analyze project statistical data and create detailed status reports.
- Proficient in Microsoft applications (Outlook, Excel, Word).
Experience and Education:
- High school diploma or equivalent
- 2+ years project coordination or project management experience
Physical Requirements:
- • Ability to sit and stay focused for long periods of time
- • Vision correctable to 20⁄20
- • Finger dexterity for keyboarding and computer usage
Cennox provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
