Job description
Our purpose
Here at Datacom, we take great pride in connecting people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in.
About the Role (your why)
Join us as a Revenue Enablement Manager and play a pivotal role in driving our growth and customer success.
In this dynamic role, you’ll own the strategy and execution of enablement initiatives across the entire customer lifecycle—connecting Sales, Customer Success, and Customer Education to deliver predictable revenue and outstanding product adoption.
You’ll build and scale impactful playbooks, engaging training programs, compelling content, smart tooling, and AI-powered workflows that empower our teams to close deals faster, onboard customers seamlessly, and drive meaningful expansion. You’ll also create external education experiences that help users unlock the full potential of our platform.
Your success will be reflected in real business outcomes: increased win rates, faster ramp-up for new hires, happier customers (NPS), and reduced churn. If you’re passionate about enablement, data-driven growth, and making a real impact—this is your opportunity to lead from the front
What you’ll bring
Strong background in Sales Enablement, Revenue Enablement or Customer Education within a high-growth SaaS environment
Proven track record of improving win-rate, shortening ramp time and lifting product adoption.
Strong understanding of SaaS revenue model economics; hunter-farmer motion; full-funnel metrics
Hands-on ownership of LMS, CMS and CRM systems
Best practice in onboarding, adoption and renewal for B2B software
Familiarity with modern sales enablement frameworks, adult learning principles, micro-learning design
Practical usage of AI tools (text, chat, predictive) to scale content and coaching
Hands-on use of generative AI tools (e.g. ChatGPT, Copilot, Claude) to create content, personalise coaching and analyse enablement data
Responsibilities
- End-to-end enablement strategy: map each stage of the customer journey (prospect to renewal) to the internal processes, competencies and assets required for friction-free execution.
- Metrics & optimisation: define KPIs (ramp time, win-rate, ACV, adoption %, NPS) and run regular retros to identify gaps, experiments and continuous improvements
- Sales effectiveness: build and maintain playbooks, talk tracks, demo scripts, competitive battle-cards and AI-assisted prospecting tools that lift conversion and deal velocity.
- Customer success excellence: create onboarding frameworks, success plans, QBR templates and upsell/cross-sell plays that accelerate time-to-value and ARR expansion.
- Customer education: design scalable, multi-format learning (guides, video, in-product walkthroughs, webinars, knowledge-base articles) that drive adoption and self-service.
- Programme enablement: run role-based onboarding, continuous learning and certification for Sales and CS, tracking proficiency through objective assessment.
Why Join Us Here at Datacom?
Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It’s our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.
We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.
We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.
We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.
