Job description
Sales Engineer, MSP Team
North America
What we are doing…
We are revolutionizing IT operations with a state-of-the-art AIOps platform that redefines how organizations manage and optimize their IT ecosystems. By partnering with Managed Service Providers (MSPs), we empower them to deliver AI-driven insights, advanced automation, and deep observability to enterprise customers. Our mission is to enable Managed Service Providers (MSPs) to enhance their service portfolios, optimize operations, and accelerate digital transformation for businesses worldwide.
Who we are…
In a world of constant change, we’re leading the charge towards truly autonomous enterprises. Our cutting-edge platform harnesses the power of automation and generative AI to revolutionize how businesses manage and optimize their IT operations.
We’re not just adapting to digital transformation—we’re accelerating it. Our solutions bring business and operations leaders together, unlocking new levels of innovation, efficiency, and scalability. We empower organizations to deliver superior customer experiences and drive revenue growth in an always-on, always-mobile world.
At ScienceLogic, we’re building the foundation for Autonomic IT—a future where IT operations are self-healing, self-optimizing, and aligned perfectly with business objectives. Our team of visionaries is reshaping the $18+ billion IT operations market, creating cost-optimized, efficient, and next-level capabilities for enterprises worldwide.
What we’re looking for…
ScienceLogic is looking for a proven Sales Engineer with at least seven years of pre-sales experience in network monitoring/management or cloud services to join their established sales organization. You’ll work alongside experienced Account Executives with some of the technology industry’s most innovative and well-known organizations to help them get the most out of their infrastructure through ScienceLogic’s Automation Engine for AIOps solution. The ideal candidate will have significant experience working with both enterprise and managed service companies.
What you’ll be doing…
As a Senior Solutions Engineer, you will serve as a trusted technical advisor and subject matter expert, collaborating with GSIs to design and showcase the transformative potential of our AIOps platform. You will work closely with their technical teams to align solutions with enterprise customer needs.
- Develop and deliver tailored technical presentations, demos, and proof-of-concept (PoC) engagements that highlight the platform’s capabilities and value.
- Create detailed technical responses to RFPs, aligning solutions with specific customer requirements and partner service frameworks.
- Design logical and physical architecture diagrams to articulate how the platform integrates within complex enterprise environments.
- Develop competitive analysis and product comparison documents to demonstrate the platform’s strengths and differentiators.
- Articulate clear and compelling value propositions for the platform, tailored to service provider and customer needs.
- Act as a trusted advisor to MSP stakeholders, helping them identify, architect, and position AIOps solutions that address enterprise challenges.
- Collaborate with MSP technical teams to design scalable solutions and demonstrate how the platform can be extended to meet unique customer requirements.
- Drive the creation of reusable solution assets, including templates, demo scenarios, and technical playbooks, aligned with IT operations and MSP-led services.
- Lead technical workshops and enablement sessions to build expertise among MSP teams.
- Engage in verticalization discussions, creating industry-specific use cases and solutions tailored to service providers and customer requirements.
- Drive conversations around integrating platform capabilities with emerging technologies like GenAI to deliver cutting-edge solutions.
- Partner with internal product teams to share feedback from MSP engagements and influence platform enhancements.
- Represent the company at MSP and industry events, showcasing technical leadership and building relationships with key stakeholders.
- Ready to travel extensively to engage with MSP partners and customers, ensuring seamless technical collaboration.
Qualities you possess…
You are a technically adept and customer-focused professional who excels at building strong relationships and delivering innovative solutions. Your ability to navigate complex technical conversations and align solutions with GSI needs makes you a valuable asset.
Proven experience in technical pre-sales, solution engineering, or a similar role, with a focus on GSI partnerships.
Expertise in AIOps, observability tools, and ITSM platforms such as ScienceLogic, LogicMonitor, Splunk, Dynatrace, or ServiceNow.
Strong understanding of cloud technologies (AWS, Azure, GCP), containerization, and DevOps practices.
Exceptional communication and presentation skills, with a talent for simplifying complex concepts and delivering impactful demonstrations.
A track record of driving large enterprise opportunities by building technical credibility and trust.
Experience in creating technical assets such as templates, demo scripts, FAQs, and training content.
Strategic thinker with a hands-on ability to architect solutions and extend platform capabilities to meet unique requirements.
Familiarity with creating vertical-specific solutions and leveraging GenAI capabilities to address modern IT challenges.
Proactive and self-motivated, with the ability to manage priorities in a dynamic environment.
Minimum of 7 years of experience in technical pre-sales, solution engineering, or a similar role, with a focus on MSP partnerships
Bachelor’s degree in Computer Science, Engineering, or a related field; advanced degree preferred.
Passion for technology and its role in transforming IT operations.
Knowledge of: UNIX, TCP/IP, SNMP, XML, ODBC, Syslog, SSH, ITIL, Python
Knowledge of ServiceNow ITSM, ITOM, Python and PHP will be an added advantage
Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At ScienceLogic, we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which you are applying. – HR to make this more relevant to regional context
About ScienceLogic
ScienceLogic is a leader in IT Operations Management, providing modern IT operations with actionable insights to resolve and predict problems faster in a digital, ephemeral world. Its solution sees everything across cloud and distributed architectures, contextualizes data through relationship mapping, and acts on this insight through integration and automation.
www.sciencelogic.com
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