Job description
About KnowBe4
KnowBe4, the provider of the world’s largest security awareness training and simulated phishing platform, is used by tens of thousands of organizations around the globe. KnowBe4 enables organizations to manage the ongoing problem of social engineering by helping them train employees to make smarter security decisions, every day.
Fortune has ranked us as a best place to work for women, for millennials, and in technology for four years in a row! We have been certified as a “Great Place To Work” in 8 countries, plus we’ve earned numerous other prestigious awards, including Glassdoor’s Best Places To Work.
Our team values radical transparency, extreme ownership, and continuous professional development in a welcoming workplace that encourages all employees to be themselves. Whether working remotely or in-person, we strive to make every day fun and engaging; from team lunches to trivia competitions to local outings, there is always something exciting happening at KnowBe4.
The individual in this role is responsible for leading the team that will handle all the administrative tasks for KnowBe4’s Engineering Sector. This includes budget and hiring tracking, administering all internal training, tracking our vendor budget and relations, executive calendar management, etc.
Responsibilities:
- Manage all administrative and operational functions for the Engineering sector
- Manage the engineering sector financials, including budget planning, resource allocation, and cost optimization initiatives
- Develop and implement streamlined processes and systems to enhance operational efficiency and support sector growth
- Manage and mentor EngOps team members
- Provide genuine recommendations as to the hiring, firing, promotion, and discipline of subordinate employees to which the Company gives significant weight
- Provide executive support to the CTO, including calendar management, travel coordination, and engineering-wide communication planning.
- Act as the main contact to HR and Finance for headcount management, hiring, title/comp changes, or organizational restructuring.
- Own and proactively make cross-functional improvements to operational workflows, such as sector onboarding or budgeting, using stakeholder feedback.
- Oversee access to different Engineering tools and systems, collaborating with IT and Infosec to ensure secure and efficient access.
- Direct the execution of department-wide engineering events and manage logistics.
- Partner with Facilities on office space planning and office expansion as needed.
- Maintain and enhance tooling automations (Smartsheet, Slack workflows) to support operational efficiency.
Minimum Qualifications:
- BS or BA or equivalent or equivalent work experience
- Experience using Google Drive, Docs and Sheets
- Previous experience in a management role overseeing operational functions
- Demonstrated experience in budget management and financial planning
- Experience in process improvement and implementing operational systems
- Capable of spotting unclear or broken processes, working with different teams to fix them, and leading their implementation.
- Experience with managing or tracking departmental budgets, vendor licenses, and operational costs
- Proficiency with Google Workspace tools (Gmail, Sheets, Slides)
- Proficiency with tools such as Jira, Slack and Smartsheet (including building workflows and automation)
- Comfortable balancing big-picture operations work with executive support tasks
- Experience in managing teams, including delegating tasks, mentoring team members, and having performance discussions
- Excellent at understanding organizational dynamics and communicating effectively, able to influence others without formal authority
- A proactive self-starter who tackles unclear problems and finds solutions independently, without needing close supervision.
Our Fantastic Benefits
We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, certification completion bonuses, and a relaxed dress code - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit www.knowbe4.com/careers/benefits.
Note: An applicant assessment and background check may be part of your hiring procedure.
Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.
No recruitment agencies, please.
