Job description
WHO WE ARE:
Manychat is a leading Chat Marketing platform. We help businesses engage with their customers on Instagram, Facebook Messenger, WhatsApp, and Telegram.
Trusted by over 1 million brands in 170+ countries, we’re an official Meta Business Partner, backed by top investors, including Bessemer Venture Partners.
With 250+ teammates across international offices in Austin, Barcelona, Yerevan, São Paulo, and Amsterdam — Manychat helps businesses across the globe improve their ROI and grow faster.
WHAT WE’RE LOOKING FOR:
Manychat is seeking a Senior AI Product Manager to lead a dedicated squad building next-generation AI agents for creators and entrepreneurs.
This role is ideal for someone who thrives in both exploration and execution: someone who loves working on brand new product ideas, testing quickly with users, and building toward scalable, long-term impact. You’ll help define how AI can unlock new ways for creators to grow their business, from early prototypes to products used by thousands.
We’re still early in our AI adoption journey. That means you’ll play a critical role in shaping what works, validating what doesn’t, and identifying where AI can make a meaningful difference. You’ll be part of a team pushing boundaries - but with the resources and reach of an established platform.
We’re looking for a creative, systems-minded builder with strong product sense, a deep understanding of AI models, and a passion for improving users’ lives through technology.
WHAT YOU’LL DO:
- Own a cross-functional squad: Lead a team focused on delivering AI-driven solutions that help creators scale their businesses.
- Explore new opportunities: Partner with AI engineers and researchers to prototype and validate new agent-based features with real users.
- Define the roadmap: Identify where AI can add unique value. Set priorities, evaluate trade-offs, and make calls that balance experimentation with impact.
- Scale what works: Build the systems and processes to scale early wins into reliable, user-ready product experiences.
- Lead with customer and design focus: Understand creator workflows deeply. Partner closely with design to deliver intuitive and useful interfaces powered by AI.
- Stay close to the tech: Engage with model evaluations, understand AI constraints, and help push the quality and performance of the systems behind the scenes.
- Stay ahead of the curve: Be constantly curious about what’s new in the AI and LLM space — and know when to test, adopt, or skip.
WHAT YOU’LL BRING:
- 5+ years of product management experience, with at least 2 years working on AI/ML or data-driven products.
- Proven ability to lead the end-to-end product lifecycle: from discovery and early testing to launch and iteration.
- Strong product judgment and prioritization skills - able to navigate ambiguity and drive clarity.
- Deep familiarity with large language models, generative AI tools, and evaluation methods.
- User-first mindset: skilled at identifying the right problems to solve, and when AI is the right (or wrong) approach.
- Analytical fluency: experience with A/B testing, basic SQL, and working closely with data teams.
- Clear, confident communicator with an ability to rally cross-functional teams and stakeholders.
- A proactive mindset - you’re energized by learning new things, testing ideas, and making progress fast.
WHAT WE OFFER:
We care deeply about your growth, well-being, and comfort:
- Hybrid onboarding to start work remotely and relocation support for you and your family.
- Comprehensive health insurance for both you and your family.
- Professional development budget for conference tickets, online courses, and other relevant resources to help you grow.
- Flexible benefits package to tailor perks that matters most for you.
- Hybrid work and generous leave options to prioritize your work-life balance.
- In-office perks, including free meals and snacks.
- Company-funded sport activities, annual offsites and team-building events.
Manychat is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.
This commitment is also reflected through our candidate experience. If you have individual needs that may require an accommodation during the interview process, please indicate this in your application. We will do our best to provide assistance throughout your interview process to ensure you’re set up for success.
