Job description
PointClickCare is a leading North American healthcare technology platform enabling meaningful care collaboration and real‐time patient insights. For over 20 years, the company has been focused on realizing its vision: to help create a world in which providers and plans can confidently deliver frictionless care. Since its inception, PointClickCare has grown exponentially, with over 2,200 employees working to impact millions across North America. Recognized by Forbes as one of the top 100 private cloud companies and acknowledged by Waterstone Human Capital as Canada’s Most Admired Corporate Cultures, PointClickCare leads the way in creating cloud-based healthcare software.
At PointClickCare, we offer a wealth of opportunities and a vibrant culture that empowers our employees. Our dynamic environment is the perfect place to advance your career while engaging in meaningful work alongside incredible colleagues. Here, you’ll discover a space where your talents can thrive, your career can grow, and your work will have a lasting impact on healthcare across North America. We believe that work becomes profoundly fulfilling when driven by a higher purpose.
Join us and be part of a team that is making a real impact.
To learn more about us, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.
Senior Product Manager (Senior Care):
The Senior Product Manager (Senior Care, Value-Based Care) is responsible for leading the strategy and execution of applications and services that enable high-quality, coordinated, and cost-effective care across senior care settings. This role owns the development and delivery of EHR-integrated functionality and wraparound services that support provider success in value-based arrangements, including care planning, risk stratification, quality tracking, and interdisciplinary coordination.
You have a track record of building sophisticated products and solving customer problems, from discovery, to implementation, to delivery. You are a collaborative leader who ensures successful outcomes for our customers, while optimizing time to value and increasing ROI.
You foster a growth mindset culture and suggest ideas for continuous improvement across products and processes. You are comfortable evangelizing your strategy and roadmap to executive stakeholders and externally with customers and partners as needed.
Duties and Responsibilities:
•Conduct in-depth analysis for orders and tasks management and associate service documentation solutions.
•Track in-market adoption and success of production solutions.
•Stay abreast of changing customer needs and industry trends.
•Monitor secondary research and market data.
•Drive results through effective communication – build rapport, anticipate and prepare for questions, communicate calmly under pressure and be a good listener.
•Liaise with Software Commercialization, Sales, Engineering, Professional Services, Customer Success, and other functions to ensure successful product launches and releases.
•Understand the broader product portfolio and how solutions work together to create value for customers.
•Prioritize product investments and trade-offs using data-driven analysis and good judgement to create a compelling business case and quantify return on investment.
•Use qualitative and quantitative techniques to understand current and future customer and user needs and pain points.
•Collect and summarize customer feedback to drive satisfaction and adoption.
•Drive results through effective communication – build rapport, anticipate and prepare for questions, communicate calmly under pressure and be a good listener.
•Maintaining performance standards if working remotely (where applicable)
•Represent PointClickCare with a high degree of knowledge, integrity, and professionalism.
•Participate in industry events, and lead customer and partner facing engagements as a product expert.
•Inspire, energize, and motivate cross-functional teams.
Qualifications and Experience:
•5-7 years working in Product management, preferably in the healthcare space.
•Bachelor’s degree in informatics, Computer Science, information technology, or healthcare-related field of study; Preferred
•Managing large product lines, innovation, and a general curiosity and drive for building great products with great user experience.
•Proven track record managing commercial software products through the entire product lifecycle at an experienced level
•Skilled multi-tasker with ability to work through ambiguity and derives energy from a complex, dynamic, and challenging environment.
•Proven ability influencing stakeholders, executing product priorities, and driving business results.
•Strong strategic, analytical, and critical thinking skills, with an ability to identify the most important things amongst many important things.
•Strong oral, written, and listening communication skills with internal and external stakeholders.
•Solid understanding of Agile and Design Thinking methodologies.
$135,000 - $150,000 a year
US: At PointClickCare, base salary is one of the many components that make up our total rewards package. The US base salary range for this position is $135,000 - $150,000 + 12.5% performance-based bonus and full-time benefits.
Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all US locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.
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PointClickCare Benefits & Perks:
Benefits starting from Day 1!
Retirement Plan Matching
Flexible Paid Time Off
Wellness Support Programs and Resources
Parental & Caregiver Leaves
Fertility & Adoption Support
Continuous Development Support Program
Employee Assistance Program
Allyship and Inclusion Communities
Employee Recognition … and more!
It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact [email protected] should you require any accommodations.
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PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.
