Job description
Company Description
Our Mission
At Palo Alto Networks® everything starts and ends with our mission:
Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.
Who We Are
We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.
As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!
Job Description
Your Career
You will provide guidance and technical support to the client onsite, deploying our security integrations. You’ll act as the technical partner, providing strategic guidance around complex systems to secure a digital environment. Interacting directly with the client, you’ll partner closely with client personnel to guide and suggest integrations to better serve their success. Your thorough understanding of our product integrations contributes to the development of new principles and concepts – providing detailed analysis around what’s working, what’s not, and what could be better.
You enjoy implementation work, are proactive about resolving potential concerns, and operate well around strict best practices that enable our clients on their road to a more secure digital world. You’re creative, innovative, and you love a challenge – learning how integrations might work better around new products and technologies.
Your Impact
- Build custom security policies and application signatures for unique client environments
- Consult and guide customers on security standard best practices methodologies and act as trusted advisor for clients on behalf of Palo Alto Networks
- Analyze logs and events from the solution and supply threat analysis reports, providing input and direction as applicable
- Work proactively with our Technical Assistance Center to troubleshoot and diagnose cases as escalations arise
- Mitigate web-based threats in a timely manner
- Maintain the implemented solution and provide mentorship on code upgrades, changes to the platform, and new technology developments
- Work with sales account team to help formulate a technical strategy to address customer business needs
- Support direct manager in managing business needs through weekly reports and Quarterly Business Reviews
- Engage with the account team to allow them to clearly understand the customer business & technical requirements as you learn through active engagement with the client
Qualifications
Your Experience
- Experience with IDS/IPS solutions and technologies
- Experience leading security solutions in large environments
- Deep understanding of different security threats, internet protocols, and applications
- Detailed technical experience in the installation, configuration, and operation of high-end firewall appliances, ideally our products
- Strong TCP/IP networking skills
- Can effectively handle many different tasks at a time
- Extensive background in internetworking, LAN, and WAN technologies required
- Excellent written and verbal communication skills, with confirmed ability to communicate to senior leaders and technical peers
- Project leadership experience - ability to drive organizations and resources to complete required tasks in service of end goals
- Candidate should have a 4 year engineering degree
- Minimum of 10 years of experience in the Industry
- Latest cybersecurity certifications and/or willingness to obtain Palo Alto Networks Next Generation Specialist Level Certifications
Additional Information
The Team
Our professional services team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients post-sale. Our dedication to our customers doesn’t stop once they sign – it evolves.
As threats and technology evolve, we stay in step to accomplish our mission. You’ll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised. But you won’t wait for them to be raised, you’ll seek them out, too. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.
Our Commitment
We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at [email protected].
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
