Job description
ConnectWise is an industry and Global leading software company with over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers, our suite helps over 45,000 of our partners manage their businesses better, sell more efficiently, automate service delivery, and remotely control technology so they can consistently deliver amazing customer experiences.
Our company is powered by our connections, our colleagues, and our community. And, we accept all kinds.
Game-changers, innovators, culture-lovers—and humankind.
We invite discovery and debate. We recognize key moments as milestones.
We see you and value you for your unique contributions. Our inclusive, positive culture lays the foundation to ensure every colleague is valued for their perspectives and skills, giving you the choice of how YOU make a difference.
Curious? Read this opportunity to learn how YOU can make a difference at ConnectWise!
General Summary:
The Senior Solutions Partner Manager is responsible for the overall strategy, execution, and profitability of our
vendor partners. This role works in partnership with the Ecosystem and Vendor Management to manage
relationships, develop strategic initiatives, and execute corporate strategy.
Essential Duties and Responsibilities:
- Provides support cross-functionally, with a high attention to detail
- Researches, analyzes, and documents findings
- May coach, review, and/or delegate work to other team members
- Develops an effective strategy and marketing plan with vendors around their products and objectives
- Manages and presents strategic plans to key stakeholders both internal and external
- Responsible for onboarding and launching a new resold vendor partner
- Leads Quarterly Business Review meetings as it pertains to achievement against goals
- Prepares and alters presentation content to target specific markets, opportunities, and audiences
- Understands and communicates how partners utilize integrations to be more efficient
- Assists with financial analysis that would be of strategic assistance to a contract, pricing structure,
promotion or rebate
- Conducts trainings cross-functionally for the advancement of the vendor
- Assists the Invent team qualifying and evaluating new technology
- Coordinates with Invent team and vendor, on integration plan and timeline
- Owns SKU creation for resold vendor partners
- Assists cross-functional teams with provisioning and management processes for resold vendors
- Develops efficient processes for overage or usage charges with each respective vendor
- Keeps stakeholders informed of vendor sales progress once on-boarded and take necessary actions as
needed
- Collaborates cross-functionally to plan, coordinate, and develop strategies to achieve team goals
- Maintains a positive, professional “total customer service” attitude
- Supports the implementation of the sales strategy based on direction from senior management
- Forecasts for strategic initiatives and revenue
- Conducts effective meetings with a clear goal, time limit, and follow up communication
Knowledge, Skills, and/or Abilities Required:
- Ability to manage large projects and processes independently with limited supervision
- Recognized subject matter expert of applicable work area
- Ability to situationally adapt and understand new technology/processes as per partner requirement
- Strong knowledge of IT Service Providers or VARs and how these partners utilize both the organizations
and vendor partner products
- Strong ability to manage vendor relationships at different levels of engagement within the organization’s
ecosystem
- Organized and detail-oriented
- Strong technological skills
- Proven success exceeding quotas
- Strong negotiation skills
- Knowledge of department strategies and services, resolve conflicts, and influence outcomes on non -
routine matters for the division with some management assistance
- Strong ability to prioritize, assign, monitor, and control the activities of vendor partnerships
- Knowledge of IT Channels and Channel ecosystem
- Ability to work within a Channel Partner Ecosystem
- Strong technological skills
- Ability to effectively communicate through phone and email
- Ability to liaise with partners, vendors, and with colleagues at all levels
- Preferred: Knowledge of the IT, Professional Services, RMM, CRM, or ERP markets and various security
solutions
Educational/Vocational/Previous Experience Recommendations:
- Bachelor’s degree in related field or equivalent business experience
- 6+ years of relevant experience
- Preferred: 2+ years of inside sales or product management position with proven results
Working Conditions:
- Onsite/Hybrid/Remote depending on location
- 25-40% travel may be required
ConnectWise is an Equal Opportunity Employer, dedicated to building a diverse and inclusive workforce and providing a workplace free from discrimination and harassment. ConnectWise provides equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, religion, age, sex (including pregnancy), sexual orientation, gender, gender identity or expression, ancestry, national origin, citizenship status, physical or mental disability, genetic information, military/veteran status, marital status, familial or parental status, or any other characteristic or status protected by applicable federal, state and local laws.
The statements above are intended to describe the general nature and level of work being performed by individuals assigned to this job. Other duties may be assigned as needed. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job and/or to receive other benefits and privileges of employment. If you need a reasonable accommodation for any part of the application and hiring process, please contact us at [email protected] or 1-800-671-6898.
