Job description
Job Description
Procore is looking for a Senior Technical Writer to author, edit, and review product documentation. In this role, you’ll work with internal resources, interview software developers, and attend engineering meetings to gather, write, and publish technical information for varied roles in our construction audience. You’ll produce top-quality learning materials and technical documentation, which includes tutorials, FAQs, workflow diagrams, infographics, screenshots, and simplified user images.
As a successful Senior Technical Writer at Procore, you’re motivated, passionate, and thrive in the fast-paced culture of a dynamic and evolving startup company. You have strong writing skills and the ability to synthesize technical content from an SME and create tutorials that clearly explain the topic/task to end-users based on their persona.
This position reports into Manager, Technical Documentation and can be based remotely from the Bangalore, India location. We’re looking for someone to join us immediately.
What you’ll do:
Create in-depth user guides, tutorials, FAQs, process overviews, workflow diagrams, and contextual help documentation for complex features and products
Test both the product and its documentation for accuracy and consistency
Work with Stakeholders to set expectations and gather information needed for documentation
Adapt rapidly to a changing industry and be able to adjust responsibilities, time, and objectives accordingly
Identify problem areas or structural deficiencies and proactively contribute to their improvement
Regular use of a content management system (CMS) to manage the lifecycle of technical documentation including drafting, reviewing, and publishing content for phased releases (pilot, beta, GA)
Become a subject matter expert of the Procore platform and how the different tools are used to perform various construction-related tasks
Regular communication and synchronization with the Senior Manager of Technical Documentation
Collaborate closely with internal and external customers to address and resolve specific issues.
What we’re looking for:
Bachelor’s degree or equivalent experience in English, Technical Communication, or Journalism, 5+ years experience working as a Technical Writer or in a related job role
Ability to analyze and synthesize complex content, excellent writing and proofreading skills
Strong technical aptitude with an ability to quickly learn new concepts and tools
Ability to write clearly and succinctly for multiple audiences
Excellent work ethic and strong intellectual curiosity
Ability to work quickly, efficiently, and handle multiple projects simultaneously
Experience creating infographics to more clearly communicate workflow processes and abstract topics
Track record of effective collaboration with various stakeholders in a fast-paced, work environment
Ability to move quickly and easily in response to change, challenge, or new circumstances. To think, learn, and quickly absorb new information, systems, and processes.
Additional Information
Perks & Benefits
At Procore, we invest in our employees and provide a full range of benefits and perks to help you grow and thrive. From generous paid time off and healthcare coverage to career enrichment and development programs, learn more details about what we offer and how we empower you to be your best.
About Us
Procore Technologies is building the software that builds the world. We provide cloud-based construction management software that helps clients more efficiently build skyscrapers, hospitals, retail centers, airports, housing complexes, and more. At Procore, we have worked hard to create and maintain a culture where you can own your work and are encouraged and given resources to try new ideas. Check us out on Glassdoor to see what others are saying about working at Procore.
We are an equal-opportunity employer and welcome builders of all backgrounds. We thrive in a dynamic and inclusive environment. We do not tolerate discrimination against candidates or employees on the basis of gender, sex, national origin, civil status, family status, sexual orientation, religion, age, disability, race, traveler community, status as a protected veteran or any other classification protected by law.
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Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability. Contact our benefits team here to discuss reasonable accommodations.
