Job description
This is a great opportunity for someone who plans to lead a goal-driven team of automotive professionals
Company Profile
Our client is a key player in the automotive industry in China with commercial vehicles as its core competitiveness. Here in the Philippines, it has been more than ten (10) years since they set foot in the country and started competing with other commercial vehicle brands. They offer a variety of vans, trucks and pick-ups that could help clients in their business needs. Customer satisfaction through polite and fast service is what they valued the most. Our client doesn’t just consider clients as customers but part of their growing family as well.
The Service Manager will oversee the daily operations of the service department in a commercial truck dealership. This role ensures that all repairs and maintenance services are performed efficiently, safely, and to high-quality standards. The Service Manager supervises the workshop team, ensures customer satisfaction, maintains productivity and profitability, and aligns service operations with manufacturer guidelines and local regulations
Duties and Responsibilities:
Workshop Operations Management:
· Supervise service technicians, advisors, and workshop staff.
· Ensure timely diagnosis, repair, and delivery of vehicles.
· Implement safety standards and cleanliness in the workshop.
Customer Service and Satisfaction:
· Manage and resolve customer complaints and technical issues.
· Ensure transparency in repair recommendations and cost estimates.
· Promote preventive maintenance and long-term service packages to customers.
Team Supervision and Training:
· Hire, train, and evaluate service team members.
· Conduct regular technical training and skills development sessions.
· Lead team meetings and promote a culture of accountability and customer focus.
Service Scheduling and Workflow:
· Organize service appointments and workshop loading for maximum efficiency.
· Monitor turnaround times and technician performance.
· Ensure proper documentation of work orders and service records.
Parts and Coordination:
· Coordinate with the parts department for availability of necessary components.
· Ensure proper use of genuine spare parts and warranty procedures.
Compliance and Reporting:
· Maintain compliance with service protocols with JMC Philippines on service process and warranty procedures.
· Maintain compliance with OEM service protocols and Philippine regulatory requirements (e.g., LTO, DOTr).
· Prepare regular reports on department KPIs (e.g., productivity, CSI scores, warranty claims).
Profitability and Cost Control:
· Monitor service revenue, labor sales, and operational costs.
· Identify opportunities to improve efficiency and reduce waste.
Key Performance Indicators (KPIs):
· Operational Efficiency.
· Business and Financial Performance.
· Customer Satisfaction and retention rates.
· Compliance and Process Quality.
Qualifications:
- Bachelor’s degree in automotive technology, Mechanical Engineering, or related field (or relevant vocational diploma).
- At least 5 years of experience in a truck or heavy vehicle service department, with 2+ years in a managerial role.
- Strong technical knowledge of diesel engines, suspension, transmission, and electrical systems.
- Familiarity with dealership service systems (e.g., repair order systems, diagnostic tools).
- Good communication and interpersonal skills in English and Filipino.
- Ability to lead, motivate a team under pressure and problem-solving skills.
- Proficiency in CRM software and reporting tools.
Preferred Qualifications:
- Experience with brands such as Isuzu, Hino, Fuso and Foton
- OEM training or certification in commercial vehicle service.
- Understanding of fleet servicing requirements and preventive maintenance programs.
- Knowledge of warranty claim procedures and documentation.
Job Type: Permanent
Employment Type: Full time
Schedule: Monday to Friday (8:00AM- 5:00PM / 8:30AM- 5:30PM) with Alternate Saturdays
Location: Work From Home
Industry: Automotive
