Job description
About SweatPals
SweatPals is redefining how fitness communities connect and thrive. As a rapidly growing platform bridging fitness enthusiasts with community leaders, we provide comprehensive tools for discovery, management, and monetization. Our mission is to make fitness more social, accessible, and rewarding for everyone involved.
Location
This is a remote-friendly position, with a preference for candidates based in Austin, TX.
Role Overview
As SweatPals’ first dedicated Success Manager, you’ll have the unique opportunity to build and shape our Customer Success function from the ground up. This foundational role puts you at the forefront of empowering fitness community leaders while establishing the frameworks, processes, and best practices that will scale with our growing platform. You’ll manage a portfolio of fitness communities, serving as both a platform expert and strategic business advisor to help them maximize their potential on SweatPals while laying the groundwork for future team expansion.
Core Responsibilities
Strategic Host Partnership
Manage a book of business comprising fitness community leaders, developing deep understanding of their business models, growth objectives, and operational challenges
Drive structured and unstructured engagement to ensure hosts are maximizing platform value and achieving their business goals
Act as a trusted business advisor, helping hosts optimize their community growth, event strategy, membership programs, and revenue streams
Proactively identify opportunities for hosts to expand their business through platform features and capabilities
Platform Optimization & Education
Conduct regular business reviews with key accounts, analyzing performance metrics and developing action plans
Guide hosts through feature adoption and best practices to maximize platform utilization
Create and execute success plans tailored to each host’s unique business model and growth stage
Monitor and analyze usage patterns to identify opportunities for deeper platform engagement
Voice of Customer & Product Innovation
Serve as the primary liaison between hosts and internal teams, particularly product development
Systematically collect, analyze, and communicate host feedback and feature requests
Participate in product development discussions, representing host perspectives and needs
Contribute to product roadmap prioritization through data-driven insights about host needs
Scaled Success Operations
Establish foundational success frameworks and processes for all host tiers
Create written and video content that can be programmatically delivered throughout the host journey
Build and maintain a knowledge base of best practices, case studies, and success stories
Design and optimize automated engagement sequences for different host segments
Develop scalable systems that will support future team growth
Key Performance Indicators
Net Revenue Retention (NRR)
Net Dollar Retention (NDR)
Net Promoter Score (NPS)
Platform adoption and feature utilization rates
Host satisfaction and engagement metrics
Required Qualifications
3-5 years of customer success experience, preferably in SaaS or marketplace businesses
Proven track record of driving customer growth and retention
Strong analytical skills with experience in data-driven decision making
Excellent communication and presentation abilities
Experience in content creation and program development
Background in or passion for fitness/wellness industry a plus
Experience building or scaling customer success functions preferred
What You’ll Learn & Achieve
Business Strategy & Growth
Master the art of scaling community-driven businesses
Develop expertise in marketplace dynamics and network effects
Learn to identify and execute revenue expansion opportunities
Gain deep understanding of fitness industry economics
Build and scale a customer success function from the ground up
Product & Technology
Become proficient in community platform mechanics
Learn advanced analytics and success metrics
Understand product development cycles and prioritization
Master the integration of technology and community building
Shape the evolution of success tools and systems
Leadership & Communication
Develop influence across multiple stakeholder groups
Learn to drive change through data-driven storytelling
Build expertise in scalable customer success operations
Craft and deliver compelling business presentations
Establish the foundation for a growing success organization
Industry Expertise
Build deep knowledge of the fitness industry landscape
Understand community business models and economics
Learn best practices in membership and event management
Develop expertise in fitness community growth strategies
Create the playbook for fitness community success
Impact & Growth Opportunities
Shape the future of fitness communities and social wellness
Build relationships with influential fitness industry leaders
Drive innovation in community platform development
Create scalable solutions that impact thousands of businesses
Develop expertise that spans technology, business, and fitness
Lead the development of SweatPals’ customer success function
Opportunity to build and lead a team as the function grows
Compensation
Base salary: $74,000 - $82,000
On Target Earnings (OTE): ~$100,000
Equity package included
Full benefits package
Benefits & Perks
Competitive salary and equity package
Comprehensive health, dental, and vision insurance
Flexible PTO policy
Remote-friendly work environment
Professional development budget
Free access to SweatPals partner communities
Wellness stipend for fitness activities
Join us in revolutionizing how fitness communities grow and thrive. As our first Success Manager, you’ll have the unique opportunity to shape both the future of social fitness and build a world-class customer success organization from the ground up. At SweatPals, you’ll work with passionate people, solve interesting challenges, and make a real impact on the future of fitness communities.
SweatPals is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
