Job description
We’re looking for a Technical Support Engineer to tackle complex, high-level technical issues in a fast-paced environment. You’ll work closely with engineering and product teams to ensure a reliable user experience and support the continuous improvement of an AI-driven platform used by small businesses. This is a high-ownership role for someone who thrives on problem-solving and making an impact.
Responsibilities:
- Act as an escalation point for complex technical support issues.
- Troubleshoot and resolve customer-reported bugs.
- Collaborate with engineering to reproduce and document issues.
- Contribute to system reliability and help reduce regressions.
- Provide customer feedback to the product team to improve usability.
- Support internal processes and documentation for ongoing improvements.
Requirements:
- 2+ years of experience in technical support, support engineering, or a customer-facing engineering role.
- Strong troubleshooting skills for web applications, including APIs, OAuth, SAML/SSO, and browser-side issues.
- Ability to read and debug code, preferably in React, JavaScript/TypeScript, and Ruby on Rails.
- Structured thinking, clear communication, and a proactive, solutions-oriented mindset.
- Comfortable working in a high-growth, feedback-driven environment with a strong sense of ownership.
- Currently living in LATAM.
- Superior English fluency (verbal and written).
Our Recruitment Process
Video Interview
20-minute take-home skills test
30-minute Call with the Recruiter (project, benefits, etc.)
Interviews directly with the client (depending on the project the # of interviews may vary, this may include an assessment)
Final Offer
Work remotely Monday - Friday, 40 hours a week (no weekends)
Vacation: 10 business days a year
Holidays: 5 National Holidays a year
Company Holidays: 5 Company Holidays a year (Christmas Eve, Christmas Day, New Year’s Eve, New Year’s Day, Zipdev Day)
Parental Leave
Health Care Reimbursement
Active Lifestyle Reimbursement
Quarterly Home Office Reimbursement
Payroll Deduction Purchase Plans
Longevity Bonus
Continuous Learning Bonus
Access to Training and Professional Development Platforms
Did we mention it’s REMOTE?!!
One of our core values at Zipdev is “Be authentic.” that’s why we encourage you to answer the application form in your own words; we are interested in getting to know you, not a digital assistant.
Wondering how our remote environment or our payment method work? We’ve put together some helpful answers in our FAQs at the bottom our our career site. Take a look and let us know if you have any other questions!
