Job description
Who We Are
Cross River is a highly profitable, fast-growing financial technology company powering the future of financial services. Our comprehensive suite of innovative and scalable embedded payments, cards, and lending products deliver financial services for millions of businesses and consumers around the globe. Cross River is backed by leading investors and serves the world’s most essential fintech and technology companies. Together with its partners, Cross River is reshaping global finance and financial inclusion.
We are on a mission to build the infrastructure that propels access, inclusion, and the democratization of financial services. While our company has tripled in size over the last three years, our strong sense of purpose led Cross River to be named to American Banker’s list of Best Places to Work in Fintech for the last 6 years. The reason for this success is simple – our nimble and collaborative family culture lives in every member of our growing team. Together we are at the forefront of technology and innovation, and we invite passionate, collaborative, and motivated high performers to join our expanding team.
What We’re Looking For
Cross River Bank is seeking a motivated, knowledgeable, collaborative, and results driven Talent Management Specialist to join our Talent Management ™ team. Our team is focused on creating a culture of ongoing learning and continuous feedback, creating high performing teams, upskilling employees and leaders throughout the organization, and empowering individuals to grow and excel. This position, reporting directly into the Head of Talent Management, will play a pivotal role in driving our Talent agenda, designing and leading talent initiatives, supporting the TM team in elevating programs across the organization, and looking after our Workday LMS and LinkedIn Learning platforms.
Key Responsibilities: Talent Specialist:
Design and launch various talent initiatives to drive employee engagement, such as the buildout of a global Recognition program, an enterprise Leadership Competency model, and a Leadership Speaker series
Contribute to the design and execution of strategic development programs, including two new Senior Level Leadership Development programs, Promotion framework, Onboarding, and professional development workshops
Own 360 Multirater Feedback tool and Digital Coaching partnership, ensuring leaders are achieving maximum value from these tools, consulting to them as questions arise, as part of our Advanced Leader program
Source, evaluate, and recommend learning vendors, negotiate contracts, and maintain relationships to ensure delivery of high-quality learning
Drive utilization of LinkedIn Learning, embedding it into existing and future development programs:
- Develop and implement strategies to maximize platform adoption and value
- Provide consultative guidance to leaders on tailored learning solutions and pathways
Support the Performance Management process, including Goal Setting, Mid-Year and Year End discussions, including the creation of tools and resources, testing of our Workday Performance module, and consulting to employees and leaders.
Lead Analytics initiatives, developing comprehensive reporting on program effectiveness, learning utilization and key performance metrics to inform strategic decision making
Develop and implement marketing strategies to drive engagement with development programs
Collaborate with cross-functional departments to secure subject matter experts and develop impactful learning programs
Conduct in-depth analysis of participant feedback to identify program effectiveness and recommend strategic enhancements
Stay up to date on trends and best practices in talent management, learning and development
LMS Administrator:
- Lead and optimize Cross River’s Learning Management System (“LMS”), powered through Workday, serving as the subject matter expert and strategic administrator
- Implement LMS architecture including creating and managing courses, building complex curricula, learning campaigns, and certifications
- Construct and deploy targeted learning programs, including instructor-led training (ILT), virtual instructor-led training (VILT), materials, and evaluations using Survey Monkey to learners based on strategic business objectives
- Analyze and maintain comprehensive training records to drive data-informed decisions
- Resolve complex issues and provide troubleshooting, issue remediation, and support to ensure seamless learning experiences
Program Management Support:
- Provide coordination and logistics support for the execution of development programs, all in-person and virtual workshops, Kick Offs, and celebrations, including equipment, materials, and scheduling to ensure exceptional participant experiences
- Partner with Procurement / Legal to on vendor selection, contract negotiation, and relationship management
- Maintain and optimize Talent Management team’s training budget; support with expense management
- Collaborate with People Experience team with other related projects as needed
Technical Qualifications:
- Bachelor’s degree in associated field to experience
- 5-7 years demonstrated learning and talent development experience (Required)
- Strong capability to design impactful visual presentations and learning materials
- Expert proficiency in MS Office (Word, Excel, Outlook, Power Point) is required; proficiency in Canva preferred
- Knowledge of banking/finance industry regulatory compliance and standards is preferred
- Proficiency with Learning Management Systems (Required); experience with Workday and LinkedIn Learning knowledge is preferred
Competencies:
- Outstanding communication skills
- Advanced interpersonal skills with ability to build strong stakeholder relationships
- Demonstrated ability to work independently while driving collaborative team outcomes
- Superior planning and organizational skills
- Exceptional attention to detail
- Project management skills
- Strong analytical skills and data interpretation skills
- Strategic problem solving skills
- Proven ability to juggle competing demands and adapt to evolving business needs
- Demonstrated success in building relationships and confidently interacting with senior management
- Self-directed professional with ability to identify and pursue opportunities for improvement
#LI-ZN1 #LI-Hybrid #LI-Onsite
Salary Range: $90,000.00 - $110,000.00
Cross River is an Equal Opportunity Employer. Cross River does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.
By submitting your application, you give Cross River permission to email, call, or text you using the contact details provided. We will only contact you with job related information.
