Job description
Our client is a fast-growing Australian technology company providing advanced telematics solutions to the commercial vehicle industry, including logistics fleets and transport providers. With a strong focus on service delivery and innovation, they work with global partners to deliver cutting-edge automotive IoT technology.
As their support function grows, they are seeking a talented Technical Support Analyst to provide B2B support to users of a high-tech telematics platform, assisting with both software and hardware-related enquiries.
Job Responsibilities:
Respond to client support enquiries (hardware/software) via Freshdesk tickets, email, and phone
Diagnose and troubleshoot issues using cloud-based platforms and internal tools
Provide onboarding assistance and training for customers
Collaborate with internal teams: engineering, installation, QC, operations
Escalate unresolved or critical issues to the Head of Operations
Document solutions and contribute to the internal knowledge base
Participate in a rotating after-hours support roster
Identify recurring issues and assist with process improvements
2+ years’ experience in technical or customer support, ideally in a tech, telco, or automotive environment
Strong English communication skills – written and spoken (professional and confident tone)
Client-facing experience, preferably in a B2B or enterprise support role
Familiarity with service desk/ticketing tools (e.g., Freshdesk)
Strong troubleshooting skills and problem-solving mindset
Ability to collaborate across teams and handle multiple tasks
Experience or interest in automotive electronics, IoT, or telematics is a bonus
Experience working remotely with Australian clients is preferred
Permanent work-from-home set-up
Dayshift (Australian business hours)
Full-time job
HMO
Annual leave
Christmas Bonus equivalent to 1 month’s wage (pro-rata)
