Job description
About TailorCare
TailorCare is transforming the experience of specialty care. Our comprehensive care program takes a profoundly personal, evidence-based approach to improving patient outcomes for joint, back, and muscle conditions. By carefully assessing patients’ symptoms, health histories, preferences, and goals with predictive data and the latest evidence-based guidelines, we help patients choose and navigate the most effective treatment pathway for them every step of the way.
TailorCare values the experiences and perspectives of individuals from all backgrounds. We are a highly collaborative, curious, and determined team passionate about scaling a high-growth start-up to improve the lives of those in pain. TailorCare is a remote-first company with our corporate office located in Nashville.
About the Role
The Training & Development Specialist supports the design, development, and implementation of training programs across clinical and operational teams. This role works collaboratively with subject matter experts and cross-functional stakeholders to ensure high-quality, engaging, and effective learning experiences. The Training &Development Specialist helps build scalable learning resources to support onboarding, continuous education, and the rollout of new processes and initiatives.
Primary Responsibilities
- Design and develop engaging instructional materials (e.g., presentations, e-learning modules, facilitator guides, job aids) aligned with adult learning principles.
- Collaborate with clinical and operational leaders to identify training needs and translate those needs into structured learning programs.
- Support onboarding and training initiatives for Care Coordinators, Care Advocates, Clinical Navigators, Health Coaches, and Member Support teams.
- Maintain and update training materials in alignment with evolving SOPs, policies, and workflows.
- Assist in the management and administration of the TailorCare training website and SOP repository to ensure accessibility and relevance of content.
- Evaluate training effectiveness through surveys, assessments, and feedback loops.
- Support special projects related to new market launches, systems rollouts, and compliance-based training.
- Stay informed on industry best practices and trends in learning and development to innovate and enhance learning experience.
- Track and analyze the impact of learning programs through feedback, assessments, and key performance indicators (KPIs).
- Use data to drive continuous improvement in learning strategies, ensuring alignment with business outcomes.
- Drives Effective Communication by providing timely, clear reports and updates on program effectiveness. Actively shares insights with leadership to improve program results.
- Other projects or duties as assigned.
Qualifications
- Bachelor’s degree in Education, Healthcare Administration, Organizational Development, or related field.
- 3+ years of experience in instructional design or training development, preferably in a healthcare or clinical setting.
- Experience with adult learning principles and instructional design
- Proficiency in learning management systems and educational technology platforms
- Strong written, verbal, and visual communication skills.
- Ability to manage multiple priorities and adapt to a fast-paced environment.
- Strong understanding of healthcare systems, care coordination, and population health management
- Excellent presentation and communication skills, with ability to effectively train diverse audiences
What’s In It For You
- Meaningful Work: We are dedicated to our mission and deeply value our patients and each other. Each day offers the opportunity to make a positive impact.
- Work Environment: We operate as a remote-first company with options for a hybrid work model in Nashville.
- Time Off: Our generous paid time off (PTO) and holiday plans ensure you have ample time to rest and recharge.
- Family First: We offer paid parental leave and support a healthy work-life balance, encouraging flexibility and autonomy. We love talking about our family and pets!
- Comprehensive Benefits: From Day 1, employees enjoy medical, dental, vision, life, and disability insurance, wellness resources and an employer HSA contribution.
- Fair Compensation: We are committed to equitable pay for all team members and support your future goals with a 401k plan that includes employer matching.
- Community: We foster an inclusive environment where you can rely on your teammates, share honest feedback, and feel comfortable being your authentic self at work each day.
TailorCare seeks to recruit and retain staff from diverse backgrounds and encourages qualified candidates to apply. TailorCare is an equal opportunity employer and does not discriminate on the basis of age, sex, gender identity/expression, sexual orientation, color, race, creed, national origin, ancestry, religion, marital status, political belief, physical or mental disability, pregnancy, military, or veteran status.
