Job description
Apply here: https://docs.google.com/forms/d/e/1FAIpQLSeYXdBcjVpA5bGNBcgqaGg8UpQQKQ9P3SdUQJlwVkwCe3AJ9g/viewform
Responsibilities and Duties
Program Management
- Manages the execution of key training programs, including SEA, SEI, and BCT.
- Oversees the rollout of new initiatives and supports pilot phases and scaling efforts.
- Coordinates cross-departmentally to align training programs with recruitment and client requirements.
- Maintains oversight of the Dental Receptionist Training Course (DRTC) and other priority initiatives.
Performance Monitoring & Optimization
- Tracks critical metrics such as graduation rates, feedback scores, and retention.
- Conducts weekly audits of LEAD scorecards to maintain accuracy and system integrity.
- Uses outcome data to identify improvement opportunities and implement targeted changes.
Team Leadership & Oversight
- Supervises team members including the LEAD Supervisor, Training Coordinator, and SME Lead.
- Delivers structured feedback, guide performance development, and support role clarity.
Facilitates team planning, task tracking, and delegation based on departmental priorities.
Stakeholder Coordination
- Leads internal meetings and participate in cross-functional discussions with R&S, Placements, and Account Managers.
- Communicates priorities, updates, and risks across teams to maintain operational alignment.
- Represents the training function in strategic and operational planning sessions.
Systems & Compliance
- Oversees the use and maintenance of training tools and platforms, including TalentLMS.
- Confirms that materials meet compliance, quality, and content standards prior to rollout.
- Manages the development and refinement of SOPs to support consistency and operational efficiency.
100% Remote for Philippine Residents and Citizens
Qualifications and Skills:
- Minimum 3–5 years of experience as a Training Manager or in a comparable leadership role managing end-to-end training operations
- Proven ability to lead high-performing teams, manage complex timelines, and deliver measurable results across multiple training programs
- Strong background in LMS platforms (TalentLMS preferred), digital learning environments, and learner tracking systems
- Experience developing SOPs, conducting training audits, and maintaining consistency across training content and workflows
- Skilled in analyzing training metrics and using data to drive decisions, address gaps, and improve program performance
- Comfortable collaborating with departments such as Recruitment, Placements, and Account Management to align training output with organizational needs
- Prior experience in healthcare, education, or BPO training environments is highly preferred
- Familiarity with EOS/Traction or similar operational frameworks is a strong advantage
