Job description
🌟 Join Our Team as an Account Manager (Healthcare Team Lead)!
Are you a strategic thinker with a passion for healthcare and leadership? We’re seeking an experienced Account Manager (Healthcare Team Lead) to drive client success and lead our dedicated healthcare team towards excellence.
WHAT WE CAN OFFER:
- Great company culture!
- A lot of opportunity for growth and development!
- Monthly basic salary is $1300 per month
- Permanent Work-From-Home opportunity
- HMO and Dependent Coverage
- Paid US Holidays
- Paid Time Off
- Free HIPAA Certification
- Incentives e.g. performance incentives, referral bonuses, and attendance incentives
DUTIES & RESPONSIBILITIES:
General
- Coordinates with and assists the Placements Team regarding new, replacement, and add-on accounts
- Schedules and facilitates the VA onboarding, Client Setup, and Client Meet & Greet
- Responsible for the day-to-day operations of the department
- Manages CRM database including activities but not limited to data entry, data refinement, creation of reports/dashboard, data analysis, and interpretation, and data quality control
- Leverages on project management tools and coordinate with relevant team members regarding specific tasks
- Supports the execution of marketing and sales strategies for the account and business growth
- Develops initiatives to contribute incremental revenue growth and organizational organic growth
- Provides overall guidance, and direction, and encourages harmony and collaboration within accounts and across teams
- Promotes and facilitates account growth through upselling (add-ons, referrals, and business reviews)
- Manages retention for both client and VAs handled
- Contributes to team effort by accomplishing related results as needed
For the Clients
- Assists clients in initial setup, technical and functional support, and delegation of tasks
- Offers expert advice in handling their VA/s
- Serves as the main POC for all company-related concerns
- Assists in resolving any billing concerns, disputes, and process requests
- Investigates and resolve all client-VA disputes
- Conducts periodic client check-ins
- Ensures client, satisfaction, retention, and loyalty
- Handles simple and complicated cancellations and escalates to SR MGR and IM Dept Head if necessary
For the VA
Assists in VA accountability
Audits VA attendance/ performance/ incentive/ profiling/ credential and information
Regularly check VA reliability - technical and functional
Provides coaching and mentorship
Provides VAs with knowledge, and expertise in a specific subject matter, business, and technical area of a project or task
Investigates and resolves all VA offense/misconduct
Conducts periodic VA check-ins
Ensures acceptable and reasonable VA turnover/attrition rate
Handles resignations and backouts and escalates to HR, SR MGR, and IM Dept Head only if necessary.
QUALIFICATIONS AND SKILLS:
- Managerial or supervisory experience is a must
- Extensive industry-specific experience and knowledge is a must
- Trainer or similar training experience is a must
- 2 years minimum Telecommuting experience is a must
- Proficiency in key performance indicators, business process cycle, project management, quality management, risk management, and information technology
- Exceptional technical, conceptual, interpersonal, communication, and decision-making skills
TOP 5 NON-NEGOTIABLE:
- 2 years minimum Telecommuting experience
- 3+ years TL or Managerial experience
- Medical or Business VA experience or knowledge
- Data Analytics
- Project & People Management
Ready to Make an Impact?
If you’re ready to take your leadership and client success experience expertise to the next level and make a significant impact, we’d love to hear from you! Fill out the MMM Application Form to proceed:
