Job description
Company Description
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create digital marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realise their financial goals and help them to save time and money.
We operate across a range of markets, from financial services to healthcare, automotive, agrifinance, insurance, and many more industry segments.
We invest in people and new advanced technologies to unlock the power of data and to innovate. A FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 23,300 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.
Job Description
As the Vice President of Implementation, you will report to Experian Health, with responsibility for shaping and implementing a world-class client implementation strategy. You will be central to ensuring seamless deployment of Experian Health’s SaaS solutions and services, with a focus on client satisfaction and collaboration.
You will be a process integrator, and oversee the end-to-end implementation lifecycle, guide process improvement, and foster a culture across the Implementation organization. This leader partners with team members—from Sales and Product Management to IT and Client Success—to deliver exceptional client onboarding experiences and ensure long-term client value.
You’ll have opportunity to lead:
- Strategic Leadership
o Develop the overarching Implementation strategy and execute the structure to align with company growth goals and client success priorities.
o Lead projects to improve the scalability, speed, and quality of implementations across product suites.
o Provide enterprise perspective and champion agreement in all implementation efforts.
- Operational Excellence
o Establish and refine implementation methodologies, integration protocols, and quality assurance standards.
o Build and evolve a prioritized roadmap of implementation goals that enhance both client satisfaction and internal efficiency.
o Create measurable improvements in operational KPIs, resource allocation, and workforce planning.
- Client Success & Engagement
o Ensure successful setup, configuration, and delivery of Experian Health products for new and existing clients.
o Act as an advisor to clients, helping them maximize value from Experian’s solutions during and post-implementation.
o Lead plans to ensure timely, compliant, and successful deployments across diverse healthcare environments.
- People Leadership & Culture
o Inspire and develop the implementation team, promoting engagement, empowerment, and accountability.
o Mentor leaders and team members to achieve both personal and departmental goals.
o Promote a culture of collaboration, innovation, and excellence.
- Collaboration & Advocacy
o Partner closely with Product Management, Engineering, IT, Sales, and Marketing to ensure the voice of the client informs product development and service enhancements.
o Participate in client proposals, solution design, and contracting processes to align expectations and requirements early in the sales cycle.
o Remain attuned to market trends, competitive developments, and evolving client needs.
Qualifications
- Bachelor’s degree required; advanced degree (MBA, MHA) is beneficial
- 15+ years’ experience of progressive leadership experience in Healthcare Client Implementations, with a focus on SaaS delivery
- 8+ years’ experience leading teams, mentoring teams with building and scaling the business
- 8+ years’ expertise and understanding of healthcare workflows, regulations, and integration standards (HL7, FHIR)
- 8+ years’ experience with project management methodologies and tools (e.g., Agile, PMP certification) within healthcare revenue cycle
- 8+ years’ success in managing complex, multi-product implementation portfolios within healthcare revenue cycle
- Deliver outstanding client experiences through innovation and excellence
Additional Information
Benefits/Perks:
- Great compensation package and bonus plan
- Core benefits including medical, dental, vision, and matching 401K
- Flexible work environment, ability to work remote
- Flexible time off including volunteer time off, vacation, sick and 12-paid holidays
- Explore all our exciting benefits here: https://yourexperianbenefits.com/cand-index.html
Our uniqueness is that we celebrate yours. Experian’s culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering… the list goes on. Experian’s people first approach is award-winning; World’s Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.
Our compensation reflects the cost of labor across several U.S. geographic markets. The base pay range for this position is listed above. Within this range, individual pay is determined by work location and additional factors such as job-related skills, experience, and education. You will be also eligible for a variable pay opportunity.
Experian is proud to be an Equal Opportunity Employer for all groups protected under applicable federal, state and local law, including protected veterans and individuals with disabilities. Innovation is an important part of Experian’s DNA and practices, and our inclusive workforce allows everyone to succeed and bring their whole self to work. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
#LI-Remote
This is a remote position.
