Job Description
Who we are
SeekWell is the parent company of 1-800 Contacts, Luna, and The Framery. Our goal is to make it simpler, easier, and more accessible for people to get the vision care they need. We maintain the legendary, award-winning culture 1-800 Contacts started almost 30 years ago and continue to develop innovative, pioneering products and businesses that make consumers cheer and optometrists squirm. We’re owned by KKR – one of the world’s largest and most successful private equity investment companies. We’ve built an excellent company and changed an industry by putting the customer first, always. The best is yet to come!
Why you want this job
South Valley Optical (SVO) is our onsite optical office, serving employees and their families with personalized, high-quality eye care in a collaborative environment. We’re looking for an experienced Optician who can help maintain strong clinic operations, create a welcoming patient experience, and bring accuracy, ownership, and follow-through to every part of the optical process. This role is ideal for someone who takes pride in great patient care, understands the importance of precision in optical work, and enjoys being part of a small team where reliability, initiative, and teamwork matter every day.
The details
- Compensation: $17–24 per hour, dependent on experience
- Schedule: Full-time, Monday–Friday, 8:45 AM–5:15 PM with a 30-minute unpaid lunch
What you’ll do
- Deliver an exceptional experience for patients, guests, team members, and partners through consistent, high-quality service.
- Help patients select eyewear that fits their prescription, lifestyle, comfort, and style preferences.
- Educate patients on lens designs, materials, coatings, frame options, contact lens care, and eye health basics in a clear and approachable way.
- Take accurate optical measurements and support precise order entry for frames, lenses, contact lenses, insurance, payments, credits, and refunds.
- Perform pretesting and assist with doctor-requested medical testing using clinic equipment and established workflows.
- Use electronic health record (EHR) systems to manage scheduling, patient communication, documentation, orders, invoicing, and HIPAA-compliant records.
- Support smooth daily clinic operations by answering phones, responding to emails and texts, resolving patient questions, and maintaining accurate information.
- Coordinate with labs, vendors, internal teams, and the 1-800 Contacts call center app to support timely, accurate order fulfillment.
- Monitor inventory, maintain frame and contact lens product accuracy, and help keep the clinic organized, clean, and patient-ready.
- Troubleshoot patient concerns, including adjustments, repairs, reorders, returns, credits, and follow-up needs.
- Stay calm, professional, and solution-oriented in urgent, sensitive, or stressful situations.
- Look for opportunities to improve patient flow, accuracy, efficiency, and the overall clinic experience.
What you’ll need
- High school diploma or GED
- Previous retail, customer service, optical, optometry, ophthalmology, or medical office experience
Why we will love you
- Working knowledge of optical measurements, lenses, frames, contact lenses, insurance, billing, and quality standards
- Comfort using EHR systems, clinic technology, and Microsoft tools such as Word, Excel, and Outlook
- Strong verbal, written, and active listening skills
- Strong organization, attention to detail, and follow-through
- Spanish-speaking candidates are highly encouraged to apply
Perks
- Free eye exams for your entire family
- Deep discounts on lenses, glasses, and other services
- Amazing healthcare coverage
- 401(k) match
- Flexible PTO
- Tuition reimbursement program
- In-house restaurant with highly discounted meals (Steak dinner under $6)
- Free snacks, ice cream, and drinks every day
- Full onsite gym
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
#LI-Onsite
*For remote hourly applicants to be considered, you must live in one of the following approved states: Utah, Texas, North Carolina
It is anticipated this position will have a salary within the range listed below, depending on the candidate’s qualifications for the role. The successful candidate may also be eligible to enroll in several benefits including medical, dental, vision, 401(k), and others provided the work schedule meets the minimum Company requirements.
United States Remote Hourly Range
$17—$24 USD
