Job Description
LOCATION: Hybrid (with regular presence at named client sites as required)
SHIFT PATTERN: Monday - Friday, 40 hours per week
SALARY: Competitive
If you require any additional support or adjustments during the recruitment process, please don’t hesitate to contact our Recruitment Department at [email protected]. We’re here to help!
ROLE OVERVIEW AND PURPOSE:
This is a senior communications role focused on ABM’s most critical sector and associated strategic accounts. The role exists to protect and grow customer relationships while strengthening colleague engagement and employer brand by providing integrated, proactive and commercially minded communications support across internal and external audiences. It is designed to complement existing UK&I Communications roles by focusing specifically on sector aligned communications across all sectors we operate in.
This role acts as a trusted advisor to strategic account leadership, ensuring impactful communications are aligned to ABM UK&I business strategy, sector strategy, contract priorities, team member engagement and reputational risk management.
KEY RESPONSIBILITIES
Strategic Sector account partnership
• Act as the senior communications business partner for strategic accounts across UK&I
• Embed within account leadership teams to provide proactive, commercially aligned communications recommendations
• Translate sector and account strategy, performance and risk into focused communications plans that support retention, team member engagement and reputation.
• Advise account directors and client stakeholders on engagement, messaging, EVP positioning and reputational considerations.
Internal communications and Engagement
• Lead internal communications across sector and strategic accounts, ensuring clarity, consistency and alignment across audiences.
• Support high-impact moments including operational change, mobilisation/demobilisation, transformation activity and issue management, ensuring team member experience and ABM culture proactively managed.
• Develop concise leadership messaging, briefings and toolkits
• Use engagement data, sentiment insight and feedback to shape internal communications priorities and continuously improve impact.
COMMUNICATIONS
External and client facing communications
• Lead sector and account level external communications in partnership with UK&I and enterprise
Communications teams and PR agencies
• Support client facing touchpoints including announcements, social media, case studies, awards and thought leadership, ensuring alignment with ABM’s employer brand and sector positioning.
• Manage account level issues including incident disruption, reputation management, and crisis communications in line with ABM governance and client protocols.
Stakeholder management and governance
• Build trusted relationships with senior stakeholders across operations, HR, legal, Marketing, QHSEand sales teams.
• Navigate complex client governance and approval processes with confidence and credibility.
• Act as the conduit between account teams and central communications, ensuring pace, clarity and alignment.
• Track success measures through engagement data for strategic account communications linked to business outcomes.
• Use insight and feedback to continuously improve effectiveness and impact.
REQUIRED SKILLS AND EXPERIENCE
Essential
• Extensive experience in a senior communications role within complex / regulated environments.
• Demonstrated ability to operate as a trusted advisor to senior leaders and clients.
• Strong experience across internal and external communications, including issues management and linking internal communication to engagement, culture and employee brand.
• Excellent judgement, particularly in reputational risk and crisis situations.
• Strong writing and briefing skills, with the ability to distil complex information
Desirable
• Experience in transport, infrastructure, life sciences or similarly regulated sectors.
• Experience supporting large frontline or unionised workforces.
EDUCATION REQUIREMENTS
Bachelor’s degree or equivalent experience in communications, PR, or a related field
We’re proud to offer a great range of benefits including:
24⁄7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
Mental Health support and Life Event Counseling
Get Fit Programme
Financial and legal support
Cycle to work scheme
Access Perks at Work, our innovative employee app where you can find:
Perks: discounts, gift cards, cashback, and exclusive offers
Life: Search for resources and tools on topics ranging from family and life to health, money and work
Support: Online chat or telephone service for urgent support in a crisis
For more information about ABM’s benefits, visit our
About ABM:
ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.
ABM serves a wide range of market sectors including commercial real estate, aviation, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.
For more information, visit .
ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.
