Job Description
ABOUT THE ROLE
The Renewal Account Manager will manage customer renewals by coordinating with Sales, Customer Success, Finance, and Legal to ensure timely, accurate, and predictable recurring revenue outcomes. This role establishes strong customer relationships, drives customer satisfaction, and documents and closes annual renewals. The Renewal Account Manager is responsible for maintaining accurate renewal data, proactively identifying renewal risk, and contributing to reliable revenue forecasting. The role also leverages AI-enabled tools to improve communication quality, prioritization, and renewal execution.
SPECIFIC RESPONSIBILITIES
Engage with customers and partners to renew subscription and support revenues
Lead renewal contract negotiations and achieve on-time contract booking
Understand and consistently apply Accela’s sales and renewal processes, policies, and approval requirements.
Build renewal quotes and maintain accurate customer and contract data in Salesforce CPQ
Leverage AI tools to draft, refine, and personalize renewal communications, ensuring clarity, professionalism, and adherence to timelines
Proactively identify renewal risk using customer engagement signals, contract complexity, and historical patterns; escalate risks early and appropriately
Maintain disciplined renewal management practices to support accurate forecasting and predictable outcomes
Drive renewals to close within committed timeframes and clearly communicate risk, slippage, or dependencies to stakeholders
Assist cross sell / upsell opportunities and work with field sales team to generate incremental revenue
Meet or exceed renewal quotas
REQUIRED QUALIFICATIONS
- 2+ years of experience in Renewal Account Management or a closely related role, with demonstrated ability to independently manage renewal execution, timelines, and outcomes
- Proven ability to manage multiple renewals concurrently while maintaining appropriate timelines and prioritization
- Strong attention to detail and analytical skills, with the ability to accurately interpret contract terms, validate pricing, and maintain reliable renewal data.
- Clear and professional written and verbal communication skills, with the ability to effectively engage customers, partners, and internal stakeholders
- Demonstrated experience forecasting renewal outcomes, identifying renewal risk early, and communicating potential slippage or dependencies proactively
- Strong cross‑functional collaboration skills, with experience working closely with Sales, Customer Success, Finance, and Legal to drive renewals to closure
- Comfortable working in a fast‑paced, evolving environment with changing priorities while maintaining accountability for results
- Experience using CRM and quoting tools to manage renewal data and execution, including Salesforce, CPQ tools, NetSuite, Clari, Microsoft Excel, and Microsoft PowerPoint
ABOUT ACCELA
For nearly 20 years, Accela has been an industry leader in designing and delivering government software to improve efficiency, increase citizen engagement and enable the development of thriving communities. Today, citizens are savvy to how services should be delivered, and expect a consistently convenient, openly transparent view into their local government. While government agencies struggle to do more with less, our mission has never been more critical. Accela provides a robust, cloud-based platform of government software solutions that accelerate growth, efficiency, and transparency in communities of all sizes. From planning, to building, to service request management and more, Accela’s SaaS offerings level the playing field for small and medium governments and enable smaller agencies to leverage larger city technologies. Our open and flexible technology helps agencies address specific needs today, while ensuring they are well prepared for the emerging challenges of the future.
OUR COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION
Accela believes in developing and nurturing a workplace community where our differences are celebrated, and everyone feels a sense of psychological safety and belonging. Accela is committed to putting resources and attention towards evolving our practices, policies, and philosophies to enable diversity to thrive and to support equity in opportunity for everyone.
COMPENSATION AND WELL-BEING
The annual base salary range for this full-time position is $65,000 - $75,000 (less applicable taxes). The actual annual base salary offered may be adjusted based on a variety of factors, including but not limited to, location, education, skills, training, and experience. In addition to an annual base salary, this position is eligible for an annual bonus target. This is a discretionary bonus awarded based on company and individual goal achievement.
Accela’s U.S. team members will receive a generous benefits package consisting of options including flexible time off, comprehensive medical, dental, and vision plans, family planning benefits, 401(k) retirement savings plan with company match, health savings account with company contributions, flexible spending account, life, accident, and disability coverage, business travel insurance, employee assistance programs, and other well-being benefits.
Accela is an Equal Opportunity Employer/Affirmative Action Employer and will respond to requests for job accommodations.
All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, protected veteran status, or based on disability, gender identity, and sexual orientation
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