Job Description
We are looking for a highly capable IT support specialist to provide technical assistance to our staff and end users. In this role, your duties will include ensuring optimal use of our hardware and software technologies, enhancing system performance, securing data and providing virtual and in-person support for end users.
To ensure success as an IT support specialist, you should possess extensive experience in providing information technology support in a fast-paced environment. Top-notch IT support specialists contribute to increased productivity by ensuring that company IT systems run efficiently.
KEY RESPONSIBILITIES
· Providing overall support for the Mac/iOS and Windows/PC teams.
· Providing IT assistance to end users.
· Training end-users on hardware functionality and software programs.
· Successfully resolving assigned tickets in a timely manner.
· Monitoring hardware, software, and system performance metrics.
· Updating computer software and upgrading/maintaining hardware and systems.
· Maintaining databases and ensuring system security.
· Documenting processes and performing diagnostic tests.
· Keeping current with technological advancements and trends in IT support.
QUALIFICATIONS
· A bachelor’s degree in computer science, information technology, or similar.
· 3-5 years of experience as an IT support specialist, ideally in a Windows and Mac environment.
· Exceptional ability to provide technical support and resolve queries.
· In-depth knowledge of computer hardware, software, and networks.
· Ability to determine IT needs and train end-users.
· Experience with SCCM highly desired.
· Proficiency in processing help tickets.
· Experience in documenting processes and monitoring performance metrics.
· Advanced knowledge of database maintenance and system security.
· Ability to keep up with technical innovation and trends in IT support.
· Exceptional interpersonal and communication skills.
ABOUT ACCUWEATHER
AccuWeather, recognized and documented as the most accurate and most used source of weather forecasts and warnings in the world, has saved over 12,000 lives, prevented injury to over 100,000 people, and saved companies tens of billions of dollars through better planning and decision-making.
Billions of people around the world rely on AccuWeather’s proven Superior Accuracy™ across our consumer digital platforms. AccuWeather.com is the #1 weather destination and one of the top 100 most-visited websites in the world, and our award-winning AccuWeather app delivers detailed real-time forecasts to millions of smartphones.
AccuWeather forecasts also appear on digital signage, in 700 newspapers, are heard on over 400 radio stations, and viewed on 100 television stations. The AccuWeather Network and AccuWeather NOW® reach an audience of over 125 million on cable and streaming platforms including DirecTV, Charter Communications - Spectrum, Verizon, Philo, Frndly TV, Comcast’s Xfinity X1 and Xfinity Stream, Roku, Xumo, Rockbot, LG, and Amazon Freevee.
AccuWeather For Business serves more than half of the Fortune 500 companies and thousands of other businesses and government agencies globally.
Dr. Joel Myers, Founder and Executive Chairman, established AccuWeather in 1962 and is considered the “father of modern commercial meteorology.” Myers, a leading creative thinker and visionary, has been called “the most accurate man in weather” by The New York Times and has been recognized as one of the top entrepreneurs in American history by Entrepreneur’s Encyclopedia of Entrepreneurs.
COMMITMENT TO DIVERSITY & INCLUSION
AccuWeather is proud to be an Equal Opportunity/Affirmative Action Employer. We are committed to equal employment opportunity to all applicants and existing employees and we evaluate qualified applicants without regard to race, creed, color, national origin, sex (including pregnancy and gender identity/expression), sexual orientation, age, ancestry, physical or mental disability, marital status, political affiliation, religion, citizenship status, genetic information, veteran status, or any other basis protected under applicable federal, state, or local law. AccuWeather is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to [email protected] and let us know the nature of your request and your contact information.
