Job description
Company Description
We’re Ace & Tate – and yes, we make glasses. But more than that, we make working here worth your while.
Get ready to make a real impact in a certified B Corp as our new Retail Operations Coordinator, playing a key role in supporting our retail teams to deliver an outstanding customer experience across all Ace & Tate stores. From processing return requests with care, to collaborating across teams and ensuring our stores have everything they need to ensure operational excellence —you’ll help keep our retail engine running smoothly.
This full-time position is available immediately at our HQ in Amsterdam and reports directly to our Head of Retail Operations.
You’ll be…
- Be the first point of contact for our retail teams, supporting them in delivering an exceptional customer experience across all Ace & Tate stores
- Reviewing and processing return requests marked as exceptions, using sound judgment and a customer-first approach to make thoughtful, brand-aligned decisions
- Manage the retail communication calendar to deliver timely, engaging updates that ensure seamless information flow across the entire organization
- Collaborating closely with HQ teams to solve day-to-day retail challenges and shape longer-term improvements
- Ensuring our store location pages are always accurate, so customers can easily find us, check our opening hours, and know what to expect in-store.
- Overseeing logistics and store supply coordination, making sure every location has the tools and materials needed to operate smoothly.
- Managing timelines and task trackers for store openings and closures, working with multiple stakeholders to ensure everything runs on schedule—with clear communication and ownership throughout.
- Maintaining a dashboard of retail inquiries, identifying trends and surfacing key insights to help our teams stay proactive and informed
You…
- Are available for 32- 40 hours per week and based in (or able to commute to) Amsterdam
- Are highly organised, detail-oriented, and proactive
- Are a strong communicator with a service-minded attitude
- Are confident using tools like task trackers, dashboards, and Excel/Google Sheets
- Thrive in a fast-paced environment and are comfortable coordinating across teams
- Enjoy solving problems and making processes better
- Have an interest in retail operations and customer experience
- Are fluent in English—Dutch or German is a plus
What’s in it for you…
- A competitive salary
- A hybrid way of working — Join us in our Amsterdam HQ at least three days a week and enjoy the flexibility to focus where you work best the rest of the time
- Room to grow — We invest in your personal and professional development, offering learning opportunities and growth paths tailored to you
- Your time to recharge — 25 paid holiday days per year (based on full-time), plus tenure days (2 extra days after 1 year and 3 days extra after 2 years of employment)
- Planning for the future — Participation in our company pension plan
- Healthy mind, healthy body — Fresh, healthy snacks at the office, a partnership with ClassPass, and unlimited access to OpenUp — our online mental wellbeing platform
- The daily essentials— We’ve got lunch covered and — of course — an ever-growing eyewear collection for you to choose from
- Travel made easier— A commuting allowance if you live more than 10 km from our HQ
- Great company culture — Expect social events, &talks, team outings, and memorable moments planned by our very own Culture Club
As a certified B-Corp, we take careful consideration of the impact of the decisions we make at work on the planet & on people. In that way, together, we can continue our goal of becoming a more responsible business.
Ace & Tate is an equal opportunity employer. We’re committed to creating an inclusive workplace for all current and future team members.
