Job description
Are you a fluent Polish speaker? You can now work remotely as a Polish CS advisor for a multinational BPO company in Greece, where you will be able to explore Greece and work simultaneously!
Responsibilities
• Management of incoming calls and email
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team targets and case handling quotas
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Native / near native in Polish
• Good command in English
• Good MS Office skills
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication skills
• Ability to multi-task, prioritize, and manage time effectively
• Sales experience with ability to generate revenue with sales and upsell during interactions
- Competitive Remuneration package
- Extra monthly bonus depending on the performance appraisal
- Health care benefits and numerous other discounts
- Meal Vouchers
- Relocation package for candidates relocating from abroad, including travel expenses and initial accommodation.
