Job Description
Solution Support Engineer – Technical Assistance Centre (TAC)
Location: Coimbatore
Experience: 1-3 years
Who we are and What we do?
AppViewX is the pioneer and leader in certificate and key lifecycle automation, infrastructure orchestration, and IoT and DevOps security solutions. AppViewX automates NetOps, SecOps, and DevOps for six of the top ten global commercial banks, five of the top ten global media companies, and five of the top ten managed healthcare providers. And, we’re only getting started. AppViewX is headquartered in New York, U.S. with additional offices in U.K., Australia and three development centers of excellence in India.
What will you be responsible for?
We, at AppViewX, are seeking a skilled, determined Solution Support Engineer with a collaborative spirit. You will handle and gracefully address customer inquiries, concerns and suggestions. You will optimize your platform to enhance smooth operations and experiences.
- Accountability in handling customer issues and driving them to closure.
- Being a technical expert in product upgrades and hotfix lifecycles.
- Effective troubleshooting and logical reasoning.
- Ability to handle escalated situations efficiently.
- Scale as an individual contributor quickly.
- Excellent collaboration skills and a team player.
- Knowledge base maintenance and contribution by creating documents for new issues faced.
- Strives for automation either by coding or by leading and influencing developers to build systems that are easy to run in production.
- Open to work in a 24*7 environment
What do we require?
- Excellent Business communication skills & soft skills to handle international customers effectively.
- You are a voracious learner and have the desire and ability to become a deep expert in hundreds of use cases across multiple products.
- You take charge and understand that all the expertise in the world is useless if you can’t own finding the solution and conveying the exact solution to the customer.
- You have hands-on experience in Linux operating systems.
- You have hands-on and understanding of Networking& Security
- You have excellent experience in management, deployments and hotfix patching of applications.
- You possess the ability to troubleshoot and decode problems based on previous experience.
- You possess the knowledge of Python or any scripting language as an advantage.
- You are passionate about learning new products/technologies continuously at a technical and troubleshooting level.
What brings us together?
What makes us stand out from the rest is the people. The people who push hard every day to be more smart, passionate, resilient, creative, inclusive and curious. Surrounding ourselves with a bunch of diverse and talented minds has made us what we are, and we can’t wait to see the positive impact it would have on you too!
What’s more in store?
AppViewX is on par with leading global companies when it comes to the benefits it offers its employees, ranging from competitive incentives, health & wellness policies, saving & investment schemes, time off/sabbatical eligibility and dedicated L&D.
What we consider equally important is the flexibility we offer our employees to – work remotely, define their own hours, and more importantly harmonize both work and life. The more trust and accountability we place on our employees, the more they surpass our goals and expectations.
Why AppViewX?
AppViewX caters to a wide range of customers from Fortune 1000 companies, including six of the top ten global commercial banks, five of the top ten global media companies, and five of the top ten managed healthcare providers. Over the years, we grew our diverse team, perfected our automation platform, and expanded our Global footprint to India, North America, United Kingdom and Australia. Today, we are headquartered in New York City and have come a long way by optimizing opportunities to create lasting relationships with enterprises, gaining unshakable customer trust along the way.
AppViewX is proud to be an Equal Employment Opportunity Employer. It is AppViewX’s policy to afford equal employment opportunities to all employees regardless of race, color, national origin, ancestry, religion, citizenship status, gender, gender expression or identity, sexual orientation, age, marital status, military or veteran status, pregnancy, disability, genetic information, arrest record, or other protected class under state, federal, or local law.All qualified applicants will be considered regardless of their color, religion, sex, sexual orientation, National origin, age, disability, gender identity, or veteran status. Attractive compensation (salary and bonus) with benefits including 401K program, medical, dental and vision benefits as well as employer-provided life insurance. Equal opportunity for the win.
