PolyAI

We founded PolyAI in 2017 to provide enterprise AI agents for customer service. Our platform resolves millions of customer inquiries for brands by automating conversations across voice, chat, SMS, and social channels in over 45 languages.\n\nOur main product is Agent Studio, a platform for building, managing, and measuring conversational journeys. It offers powerful automation, scales for large enterprises, ensures consistent customer experiences, and provides rich data analytics for strategy refinement. We serve over 100 enterprise clients in more than 25 countries and help them generate over $1 billion in value each year.

Our mission is to help companies improve their customer service. We believe in empowering businesses to offer the best possible experience to their customers.\n\nOur core values are: Only the best (we set high expectations for ourselves and foster excellence); Ownership (we commit deeply to our initiatives, decisions, and outcomes); Relentlessly improve (we focus on continuous evolution and constant improvement); Bias for action (we encourage taking quick, calculated risks); Disagree & commit (we encourage team members to voice different opinions, then fully commit to the final decision); and Build for people (we aim to create enjoyable experiences through automation).

We are a company of 201-500 employees. We focus on improving human-machine interactions through voice, with the goal of eliminating poor customer service experiences.\n\nWe foster a culture that emphasizes excellence, ownership, continuous improvement, and a bias for action. Our work environment is remote-friendly, offering flexible opportunities that allow employees to create a workplace that suits their needs.

We offer flexible work options; you can choose to work from the office, home, or while traveling. We provide healthcare benefits for employees and their families, including medical, dental, and mental healthcare.\n\nWe also offer parental support for various paths to parenthood. Employees have access to learning and leadership development programs, a share options plan, and a social budget for team activities.