Job description
AST SpaceMobile is building the first and only global cellular broadband network in space to operate directly with standard, unmodified mobile devices based on our extensive IP and patent portfolio and designed for both commercial and government applications. Our engineers and space scientists are on a mission to eliminate the connectivity gaps faced by today’s five billion mobile subscribers and finally bring broadband to the billions who remain unconnected.
Position Overview
We are seeking an experienced Salesforce Administrator to support and enhance a global Salesforce environment spanning Sales Cloud, Service Cloud, and Revenue Cloud Advanced (RCA). This role is responsible for day‑to‑day administration, production support, configuration, release readiness, and continuous improvement across core go‑to‑market and service workflows. Operating within a SOX‑controlled environment, this position ensures adherence to access controls, change management requirements, and audit‑ready documentation. The role also provides operational support for SPIFF (commissions/incentives) and related integrations. This position supports users across NAM, EMEA, and APAC and requires coverage during U.S. business hours.
Key Responsibilities
Production Support & User Enablement
- Provide Tier 1–2 support for Salesforce and RCA users, including intake, triage, troubleshooting, and resolution of incidents and requests.
- Manage and prioritize a ticket queue with adherence to SLAs and clear communication with stakeholders.
- Support onboarding/offboarding activities including user setup, licenses, roles, profiles, permission sets, and access governance.
Salesforce Administration (Global Org)
- Administer and optimize the security model: roles, profiles, permission sets, sharing rules, queues, public groups, and territories.
- Maintain configuration across global processes: page layouts, record types, fields, validation rules, assignment rules, approval processes, and flows.
- Maintain organizational hygiene through monitoring, audits, and proactive issue identification.
Revenue Cloud Advanced (Lead ‑ to ‑ Cash) Support
- Support RCA quoting, pricing, contracting/subscriptions, amendments/renewals, and order handoff processes.
- Troubleshoot quoting/pricing or contracting issues and partner with RevOps/Sales Ops on enhancements.
Service Cloud Support
- Support case lifecycle needs including routing, queues, SLAs/entitlements, macros, quick text, and productivity tools.
- Maintain service dashboards and reporting; provide configuration support to operations teams.
SPIFF (Commissions/Incentives) Support
- Provide operational support for SPIFF workflows tied to compensation, including eligibility, crediting visibility, and user access.
- Troubleshoot data or integration issues between Salesforce and SPIFF and support change readiness for comp-related updates.
SOX Compliance & Controls
- Ensure all changes follow SOX‑controlled SDLC processes: request → approval → build → test → deploy.
- Maintain strong segregation of duties (SoD) and proper role‑based access controls.
- Document and maintain change management evidence including approvals, UAT sign‑off, release notes, and deployment validation.
- Perform periodic access reviews and support internal/external audits.
- Maintain data integrity controls for revenue‑impacting fields and objects.
- Support control testing, remediation, and continuous improvement of documentation.
Qualifications
Education
- Bachelor’s degree in Business, Information Systems, Computer Science, or related field (or equivalent experience).
- Salesforce Administrator Certification (ADM‑201) preferred.
Experience
- A minimum of 3–6+ years of Salesforce Administration experience in a multi‑cloud environment.
- Experience supporting Sales Cloud and Service Cloud.
- Experience in a SOX‑controlled environment with strong understanding of access controls and change controls.
- Experience working within a ticketed support model (e.g., Jira Service Management, ServiceNow, Zendesk).
- Ability to support global teams and time‑zone handoffs.
Preferred Qualifications
- Salesforce Advanced Administrator certification is a plus.
- Experience with Revenue Cloud Advanced or similar quote‑to‑cash systems.
- Experience with SPIFF or comparable incentives/commissions platforms.
- Familiarity with integrations (MuleSoft, Boomi, Workato, APIs).
- Experience with Salesforce Data Loader and basic SOQL.
- Strong reporting and dashboarding experience.
Soft Skills
- Strong interpersonal skills and ability to collaborate across Sales, RevOps, Engineering, and Customer Operations.
- Excellent written and verbal communication skills.
- Proven ability to operate effectively within a structured change‑control and documentation‑heavy environment.
- Meticulous attention to detail to ensure accuracy of configuration, documentation, and audit requirements.
- Strong analytical and troubleshooting skills.
- Ability to manage competing priorities in a fast‑paced global environment.
Technology Stack
- Salesforce Sales Cloud, Service Cloud, Revenue Cloud Advanced
- Salesforce Flow, validation rules, approval processes, security model configuration
- SPIFF or similar commissions platforms
- Ticketing systems (Jira Service Management, ServiceNow, Zendesk)
- Integration tools (MuleSoft, Boomi, Workato)
- Data tools: Salesforce Data Loader, SOQL
- Documentation and release tools (Confluence, Git‑based versioning preferred)
Physical Requirements
- Ability to work in a standard office environment and use a computer for extended periods.
- Ability to participate in remote meetings with global teams across multiple time zones.
- Occasional on‑call support for critical releases or incidents (as required).
This job description may not be inclusive to the duties and responsibilities listed. Additional tasks may be assigned to the employee from time to time or the scope of the job may change as needed by business demands .
AST SpaceMobile is an Equal Opportunity, at will Employer; employment is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.
