Deal Desk Analyst

Job description

AST SpaceMobile is building the first and only global cellular broadband network in space to operate directly with standard, unmodified mobile devices based on our extensive IP and patent portfolio and designed for both commercial and government applications. Our engineers and space scientists are on a mission to eliminate the connectivity gaps faced by today’s five billion mobile subscribers and finally bring broadband to the billions who remain unconnected.

Position Overview

We are seeking a Deal Desk Specialist to support the end‑to‑end commercial process from quote creation through delivery tracking. This role requires strong coordination with Sales, Sales Operations, Finance/RevOps, Billing, and Logistics/Fulfillment. The ideal candidate delivers high‑accuracy transactional work, maintains clean audit‑ready documentation, and ensures predictable execution across deal, revenue, and delivery processes. This position requires full working‑day coverage aligned to the US Eastern Time Zone (ET).

Key Responsibilities

Quote Support

• Build and maintain quotes based on approved pricing, product configurations, and commercial terms.
• Ensure quote accuracy, including SKUs, quantities, pricing, discounts, terms, billing frequency, taxes, and legal language.
• Validate and document approvals per the delegation of authority (discounts, exceptions, non‑standard terms).

Deal Tracking

• Track deal progression from quote creation through close, using defined stages and checkpoints.
• Maintain deal desk logs and CRM entries, including status, blockers, approvals, next steps, and key dependencies.
• Support same‑day turnaround for urgent deals based on SLA requirements.

Revenue Recognition Support

• Collect, verify, and attach revenue‑impacting documentation (e.g., order forms, SOWs, amendments, acceptance milestones).
• Ensure accuracy of rev rec data such as term dates, performance obligations, and delivery triggers.
• Proactively notify Finance/RevOps of revenue‑impacting events (bookings, amendments, cancellations, partial deliveries).
• Support internal controls by maintaining consistent documentation, timestamps, and evidence.

Logistics Tracking

• Maintain accurate delivery/provisioning fields in CRM for visibility across Sales and Operations.
• Sync delivery status updates with internal fulfillment/logistics systems.
• Track inventory or service delivery through shipment, provisioning, or activation milestones.
• Identify and escalate delivery risks such as delays, backorders, or incomplete information, partnering with Operations/Fulfillment to resolve.

Cross ‑ Functional Collaboration

• Work closely with Sales (GMs/AMs), Sales Ops/RevOps, Finance, Billing, Legal (as needed), Operations/Fulfillment, and Customer Success.
• Operate within a ticketed or queue‑based intake model with defined SLAs and escalation paths.

Qualifications

Education:

Bachelor’s degree preferred (Business, Operations, Finance, or related field) or equivalent experience.

Experience:

• A minimum of 2+ years in Deal Desk, Sales Operations, Order Management, Quote Operations, or similar role.
• Experience supporting quote‑to‑order workflows and high‑accuracy transactional work.
• Strong communication skills and cross‑functional coordination experience.
• Proven ability to maintain clean CRM data and documentation.

Preferred Qualifications

• Experience with CRM and quoting tools such as Salesforce, CPQ platforms, or revenue tools.
• Familiarity with revenue recognition concepts and documentation requirements.
• Experience with logistics/fulfillment tracking and delivery milestone coordination.
• Background working in environments requiring strong process compliance and audit‑ready documentation.

Soft Skills

• Strong interpersonal and collaboration skills.
• Excellent written and verbal communication skills (English).
• Ability to manage multiple priorities in a fast‑paced environment.
• Meticulous attention to detail to ensure accuracy in all documentation and CRM updates.
• Strong problem‑solving and analytical thinking abilities.

Technology Stack

• CRM systems (e.g., Salesforce).
• CPQ/quoting platforms.
• Ticketing or workflow management tools (e.g., Jira, Zendesk, or similar).
• Productivity and documentation tools (Excel, Google Workspace, Office 365).
• Revenue or finance tools (as applicable to internal systems).

Physical Requirements

• Ability to work in a standard office or remote office environment.
• Ability to use a computer for extended periods.
• Ability to meet the working hour requirements of the US Eastern Time Zone.

This job description may not be inclusive to the duties and responsibilities listed. Additional tasks may be assigned to the employee from time to time or the scope of the job may change as needed by business demands .

AST SpaceMobile is an Equal Opportunity, at will Employer; employment is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.