Job Description
Avetta is building the largest global community of hiring clients and suppliers that are Ready to Work. Its unified platform streamlines compliance, prequalification, safety and performance benchmarking in a single, integrated experience. Trusted by 360,000 businesses across more than 120 countries, Avetta blends AI-driven insights and human expertise to close risk gaps and strengthen supplier reliability so projects start on time, risks are managed proactively and operations scale with certainty.
Please note: this role requires full working rights in England without current or future sponsorship.
SUMMARY
The Supplier Success Professional, WM will assist in developing and maintaining a world-class prequalification system for contractors, suppliers and vendors by being the first point of contact for all Avetta customers.
This position requires being fluent in ALL of the following languages: German and English. Fluency in additional European languages is preferred.
If within commutable distance to our office in Maidenhead, this role would require a hybrid schedule (Tues-Thur in office, Mon/Fri work from home). Those outside of commutable distance, but still residing within England, may be considered on a remote basis.
This position will start on November 9, 2026, and requires 100% attendance for 8 weeks of training.
Training will be conducted from 4 pm-1 am GMT, Mon-Fri; after training, the hours will be 8 am-5 pm or 9 am-6 pm local time.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Provide professional support to all Avetta customers
- Ability to research, clarify and resolve every issue providing solutions and or/alternatives for the desired outcome with focus on customer experience
- Interact directly with Avetta customers through telephone, email and chat
- Prioritize and resolve customer needs
- Accurately verify details on regulatory documents
- Record details of interactions in Service Cloud (SFDC)
- Provide necessary outbound follow-up, both via phone and email
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
- Update our internal databases with information about technical issues and useful discussions with customers
- Escalate customer complaints and seek reach out options to provide additional assistance
- Share feature requests and effective workarounds with team members
- Educate customers about new features and functionalities
- Gather customer feedback and share with our Product, Sales and Marketing teams
- Communicate and coordinate with internal departments
- Work as a team and be a positive addition to Avetta’s culture
- Performs other duties as assigned
- May be required to attend training, meetings, or seminars
- Contribute and report towards the team KPIS and objectives
- Regular and predictive attendance
IDEAL QUALIFICATIONS:
- Fluency in German and English is required.
- Experience as a Customer Support Specialist or similar CS role
- Excellent communication skill – both written and orally
- Ability to Active listen and think 2 steps ahead
- Working PC knowledge, windows preferred and related applications (IT industry is an advantage)
- An affinity for learning online software systems
- Interpersonal skills
- Problem analysis and problem-solving
- Attention to detail and accuracy
- Adaptability
- Self-Motivated
- Stress/Patience tolerance
- Ability to learn and apply new information or skills
- Additional language skills as needed
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