Client Support Associate AMS Closed

Job Description

Client Support Associate, AMS

Empowering Clients with System Support.

re:Members associates support the powerful products on which hundreds of non-profit organizations -and their hundreds of thousands of users- rely. Our vision is to provide powerful solutions that help our non-profit clients improve the world.

Why people love working here:

• Focus on personal and career development.

• Competitive salary, benefits, and other forms of compensation.

• Fresh approaches to using familiar skill sets and areas of expertise.

• Caring, capable leaders.

• Thriving culture powered by hybrid and remote team members.

• Our vision: Provide powerful solutions that help our non-profit clients improve the world.

• Our core values: Initiative, Collaboration, Reliability and Stewardship.

This role: A day and week in the life…

• Handle customer service inquiries via telephone, email, and case management ticketing system from Associations and Unions

• Collaborate with other departments to resolve customer issues

• Troubleshooting of our AMS system for clients as needed

• Advocate for customers by submitting improvement ideas and supporting other departments through projects and implementation transitions.

This role: You will be successful in this role if you…

• Earned a bachelor’s degree in a technical field or equivalent experience

• Have 1-3+ year’s relevant experience in SaaS solution support

• Can analyze and explain complicated data to our clients

• Understand technology such as MS SQL, HTML, JavaScript and CSS

Eligible candidates reside in one of these states: DC, FL, ID, IL, IN, MD, MI, MN, NC, NH, NJ, OH, PA, SC, TN, TX, VA, WV.

Compensation

$24.04 USD per hour

This reflects the base salary range for this position. Actual pay may vary based on factors such as performance, skills, certification, and experience. The range provided is only one part of the overall compensation package offered to candidates.

Benefits

• 20 days of PTO + 12 paid holidays

• Medical, Dental, Vision Insurance

• Pet Insurance Discount

• 401(K) Retirement Plan with company contribution

• Collaborative, high-energy work environment

• Hybrid/Remote first workplace

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