Job description
Client Support Associate, AMS
Empowering Clients with System Support.
re:Members associates support the powerful products on which hundreds of non-profit organizations -and their hundreds of thousands of users- rely. Our vision is to provide powerful solutions that help our non-profit clients improve the world.
Why people love working here:
Focus on personal and career development.
Competitive salary, benefits, and other forms of compensation.
Fresh approaches to using familiar skill sets and areas of expertise.
Caring, capable leaders.
Thriving culture powered by hybrid and remote team members.
Our vision: Provide powerful solutions that help our non-profit clients improve the world.
Our core values: Initiative, Collaboration, Reliability and Stewardship.
This role: A day and week in the life…
Handle customer service inquiries via telephone, email, and case management ticketing system from Associations and Unions
Collaborate with other departments to resolve customer issues
Troubleshooting of our AMS system for clients as needed
Advocate for customers by submitting improvement ideas and supporting other departments through projects and implementation transitions.
This role: You will be successful in this role if you…
Earned a bachelor’s degree in a technical field or equivalent experience
Have 1-3+ year’s relevant experience in SaaS solution support
Can analyze and explain complicated data to our clients
Understand technology such as MS SQL, HTML, JavaScript and CSS
Eligible candidates reside in one of these states: DC, FL, ID, IL, IN, MD, MI, MN, NC, NH, NJ, OH, PA, SC, TN, TX, VA, WV.
Compensation
$24.04 USD per hour
This reflects the base salary range for this position. Actual pay may vary based on factors such as performance, skills, certification, and experience. The range provided is only one part of the overall compensation package offered to candidates.
Benefits
20 days of PTO + 12 paid holidays
Medical, Dental, Vision Insurance
Pet Insurance Discount
401(K) Retirement Plan with company contribution
Collaborative, high-energy work environment
Hybrid/Remote first workplace
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