Job Description
At Bloomerang, we believe change happens on purpose. We champion the power and potential of nonprofits, igniting next-level impact with the team and technology built for purpose. Our powerful giving platform and stellar support enable tens of thousands of nonprofits to raise more, recruit more, and retain more, fueling maximum impact and raising the bar on what’s possible for the nonprofit sector. That’s why, even as the nonprofit sector sees declines in giving, Bloomerang customers raise more year over year.
We’re also in the business of creating thriving employees. Join a mission-driven culture built on our core values of Simplify, Care and Act. We know our people are the key to our success, and we’re proud to be home to some of the most innovative and skilled individuals in the workforce today. Come feel invigorated and unstoppable with us!
The Role
You are a high-energy, data-driven, and strategic Inbound Business Development Manager to lead our front-line Inbound Business Development team. You will own the lead-to-opportunity conversion funnel, optimizing for speed-to-lead, qualification accuracy, and exceptional customer experience in a fast-paced SaaS environment. You will treat inbound like a production floor by inspecting metrics daily, solving process friction immediately, and driving urgency at every stage of the funnel. You are a hands-on leader who coaches live, enforces process discipline, and proactively identifies conversion gaps before they impact the number. You don’t manage from the sidelines. You own the output and accountability that comes with it.
What You Will Do
- Lead a team of Business Development Representatives (BDRs). Conduct daily/weekly coaching sessions, including call monitoring and live shadowing to improve qualification rigor, objection handling and improves connect-to-meeting ratios.
- Own daily inspection of the end-to-end inbound funnel and conversion performance across all lead sources (chat, demo requests, webinars, and digital campaigns). Ensure high-volume inbound leads are rapidly qualified, scheduled, and advanced through the funnel in alignment with SLAs and qualification standards. Proactively identify conversion gaps, capacity risks, and quality trends, and deploy corrective actions to maintain velocity, show rates, and SAL approval consistency.
- Y ou are the operational authority within Salesforce, Qualified and Outreach, ensuring routing accuracy, workflow adherence, and data integrity across the inbound motion. Provide structured oversight and process discipline to prevent leakage, enforce qualification and routing standards, and maintain pristine CRM hygiene that supports forecasting accuracy and downstream pipeline conversion.
- Own weekly forecast of inbound meeting production and show rate. Identify gaps early and implement adjustments to protect meetings set and accepted monthly targets.
- Performance Metrics (KPIs): Drive team results against key metrics: Speed-to-lead, Conversion Rate (MQL/SQL), Number of Appointments Scheduled, and Qualified Pipeline Generated.
- Collaborate with RevOps and Marketing to refine lead scoring and routing logic, using Marketo Insights to provide data-backed feedback on lead quality.
- You bring insights and solutions to leadership, not just status updates. You own the “How” of hitting the number.
- Maintain a tight feedback loop with AE leadership to ensure handoff friction is zero and qualification remains elite.
What You Need to Succeed
- Proven experience managing high-volume inbound teams in a fast-paced SaaS or high-tech environment.
- You are a problem-solver who enjoys navigating complex CRM environments and creating order out of high-volume data.
- Expert-level command of Salesforce, Outreach, Chilipiper and Marketo. You know how the tools should talk to each other to drive efficiency. Ability to actively explore, learn, and responsibly integrate AI tools into daily tasks to drive efficiency and support Bloomerang’s mission.
- You thrive in a production-driven environment where the pace is relentless and the expectations are elite.
- You think in ratios and conversion rates. You can hear a “gap” in a call or see a “dip” in a report and know exactly which lever to pull.
Benefits
Health + Wellness
You’ll have access to generous health, vision, and dental insurance options as well as HealthiestYou, a healthcare service that offers convenient, confidential access to quality doctors 24⁄7, anytime, anywhere.
Time Off
You’ll get a competitive PTO package that includes 20 PTO days, 3 flex days, 4 optional volunteer days, 12 paid holidays, as well as paid parental leave. More is more!
401k
You’ll receive a 401k match to help invest in your future.
Equipment
Everything you need to be successful, shipped right to your door. You got this. We got you.
Compensation
As this is an incentive compensation role, there is a base salary with annual on target earnings of $130,000-$150,000. Actual compensation within the range will be dependent on your skills, experience, qualifications, and location, as well as applicable employment laws.
Location
This is a permanent, full-time, fully remote position. Employees living in Indianapolis, IN are welcome to work from our company headquarters. We do not offer Visa sponsorship or relocation assistance at this time.
Accommodations
Applicants who require accommodations may contact [email protected] to request an accommodation in completing an application.
Bloomerang is an Equal Opportunity Employer. Individuals seeking employment at Bloomerang are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.
