Job description
Bold is the leading healthy aging platform, offering personalized, evidence-based exercise programs for Medicare members that help prevent falls, reduce musculoskeletal pain, and increase physical activity levels. Innovative Medicare plans rely on Bold to deliver engaging, clinically sound exercise programs that members love to use and that achieve significant health outcomes. Bold is backed by leading investors, including Rethink Impact, Andreessen Horowitz, and Khosla Ventures.
Bold has recently launched a virtual clinic specializing in preventive and lifestyle medicine and is looking for an experienced Care Coordinator / Patient Concierge to serve as the primary touchpoint for patients entering our virtual care ecosystem.
This is a fully remote, full-time role.
Role Overview & Key Outcomes
As a Care Coordinator, you will act as the patient concierge for telehealth: you will meet patients, explore their goals, match them with the right Bold provider, answer questions about cost and coverage, and manage their appointments. You’ll help ensure a seamless, empathetic, and patient-centered experience for patients from first contact through ongoing care.
Key outcomes include:
- Timely onboarding of new patients into the care journey
- High patient satisfaction (responsiveness, clarity, empathy)
- Efficient utilization of physician capacity (low no-show, optimized scheduling)
- Lean, closed-loop communication (no unresolved patient questions or handoffs)
What You’ll Do / Core Responsibilities
You will:
- Serve as the telehealth concierge / first point of contact for patients: conduct high volume of intake appointments (via phone, video) to understand patient goals, complete consent forms, answer questions about service and coverage.
- Match patients with the most appropriate Bold physician or care pathway.
- Provide clear, empathetic guidance on health plan benefits, coverage limitations, and cost expectations.
- Book, confirm, reschedule, cancel, and follow up on telehealth appointments, ensuring patients have all necessary technical/logistical support.
- Conduct outreach (calls, texts, emails) to patients to prompt initiation of care, reminders, and follow-ups.
- Troubleshoot patient issues or barriers to care (e.g. technical challenges, insurance questions, patient hesitancy) and escalate or “walk through walls” to resolve.
- Monitor and follow through on outstanding patient tasks; close the loop on all communication.
- Collaborate closely with clinical teams, provider operations, customer support, and product to improve patient flow and experience.
- Participate in process improvement initiatives, cross-functional projects, and feedback loops to enhance the care delivery model.
What We’re Looking For / Qualifications
Required Qualifications*
- 1–3+ years of direct patient care, digital health, care coordination, or allied-health / human services background
- Strong verbal and written communication skills with ability to convey empathy, clarity, and trust
- Experience achieving measurable KPIs (e.g. engagement, satisfaction, conversion, retention)
- Ability to manage a high volume of patient interactions while maintaining attention to detail and quality
- Problem-solving orientation with ability to remain flexible in a fast-moving environment
- Comfort with CRM platforms, scheduling systems, telehealth software, and remote tools
Preferred Qualifications
- Experience in a role that had direct daily interactions with older adults
- Familiarity with insurance / health plan benefit structures, prior authorizations, billing terminology
- Experience working with EHRs, CRMs, Zendesk, or other patient support tools
- Bilingual or multilingual (e.g., Spanish fluency)
*We know people from historically underrepresented communities are less likely to apply if they don’t meet all of the above criteria. Please apply anyway! We want people who are fast learners, eager to take on new challenges and will help us build a best in class company that will change what it means to age.
Interested? Great! Here’s what you should know:
At Bold we know that our people are indispensable to achieving our mission, and we are building an inclusive environment that enables everyone to do their best work. In that spirit, we deliberately hire people from all walks of life — including, but not limited to, race, gender identity, sexual orientation and disability status. If you’re motivated by our mission and eager to contribute to our team and culture, we’d love to hear from you.
Compensation:
We’re committed to an inclusive, consistent, and equitable approach to compensation and anticipate that this position will earn between $50k-60k annually. The exact salary will depend on the amount of relevant and transferable experience you bring to the role. You will also receive meaningful equity in the form of a stock option grant.
- Comprehensive health, dental, and vision insurance
- 12 weeks of paid parental leave after 1 year with Bold (6 weeks otherwise)
- Company-sponsored life insurance
- Unlimited PTO
- 401(K) after 6 months of employment
- Monthly fitness stipend
- One-time stipend for home office setup
