Job Description
We’re looking for an analytical and solution-driven Operations Specialist to join our Micromobility team in Bulgaria. In this dynamic and hands-on role, you’ll manage Bolt’s e-scooter operations and drive business growth and profitability while ensuring our users have a great experience.
With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it’s all thanks to our people.
We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, national origin, age, or disability.
Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!
As an Operations Specialist, you are central to Bolt’s micromobility presence in Bulgaria. You will work at the intersection of data-informed strategy and local execution. Your goal is to ensure that riders have a seamless, safe, and reliable experience every time they choose a Bolt scooter. You will serve as the vital link between our global objectives and our local operations, managing essential partnerships with logistics providers and municipalities to keep our cities moving efficiently.
Optimizing the Fleet : Monitoring city-wide metrics to ensure our scooters are in the right place, at the right time, and fully charged. Partner Management : Managing local relationships with our logistics partners. You’ll track their KPIs, optimize their routes, and ensure they meet the high standards that Bolt riders expect. Operational Excellence:Creating and streamlining standardized processes. If there’s a bottleneck in how we repair or deploy scooters, you’re the one to fix it. Insight-Led Decision Making: Analyzing local trends and risks to identify growth opportunities. You’ll report these insights to stakeholders to help shape our regional strategy. Stakeholder Collaboration: Acting as the primary point of contact for Municipality officials, as well as collaborating internally with our Legal, Marketing, and Customer Support teams. Safety & Standards: Ensuring every aspect of our operation meets local health, safety, and legal regulations to keep our riders—and the brand—protected.
Analytical Approach : You are proficient in Excel and Google Products. You don’t just see numbers; you see stories and solutions. Operational Problem-Solver : You have at least two years of experience in Operations, Logistics, or a related field. You thrive when things are moving fast and know how to prioritize tasks under pressure. Bonus Points - Previous experience in micromobility or shared services is a huge plus, but your drive and operational “grit” are what matter most. Effective Communicator: You are fluent in both English and Bulgarian (written and spoken). You can negotiate a contract with a 3PL partner and then sync with our Central Ops team in Tallinn without missing a beat. Resourceful & Proactive: You take initiative and ownership of your work. You are comfortable working independently and can navigate new challenges without needing constant direction. Detail-Oriented: Whether reviewing municipal guidelines or checking performance logs, your reading comprehension and attention to detail ensure nothing slips through the cracks.
Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!
Play a direct role in shaping the future of mobility. Impact millions of customers and partners in 600+ cities across 50+ countries. Work in fast-moving autonomous teams with some of the smartest people in the world. Accelerate your professional growth with unique career opportunities. Get a rewarding salary and stock option package that lets you focus on doing your best work. Enjoy the flexibility of working in a hybrid mode with a minimum of 3 days in the office each week to foster strong connections and teamwork. Take care of your physical and mental health with our wellness perks.
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