Job Description
About Brighte
Our mission is to make consumer energy resources (CER) affordable and accessible for everyone.
Brighte is building the platform to enable and accelerate the energy transition by making it affordable, easy and less risky to buy and sell energy equipment.
Our founder and CEO, Katherine McConnell, has been awarded Telstra Businesswoman of the year in 2020 as well as winning the Sustainability Crusader award at B&T’s 2023 Women Leading Tech Awards. She is a passionate and humble leader who has a human first approach to business.
As a business in 2025, we have been named a AFR Sustainability Leader within the Banking and Finance category and won the inaugural Sustainability Award at the Affies in 2024!
About the Role
- In this role, you can flex your communication style to liaise and respond to many different types of people.
- You’ll help to troubleshoot and solve customer problems effectively, while demonstrating empathy and understanding towards any customer concerns.
- Maintain clean and updated data in CRM systems and ensure the customer support experience across email, chat, or phone interactions, both inbound and outbound, is a positive one.
- You’ll assist with varied enquires which include things such as document requests, account details adjustments and inbound vendor/merchant enquiries and general enquires.
- You’ll help customers with any requests to process payments and assist with troubleshooting any app issues.
What You’ll Bring
- Your communication skills are strong - this is essential to your success in the role. This means that you have great verbal and written communications, as well as active listening and empathy.
- You are skilled in problem solving and have the confidence and capability in troubleshooting and resolving customer inquiries efficiently
- You are empathetic and understanding, with the ability to empathise with customers and understand their perspectives, with the ability to stay calm and patient, even when handling challenging situations.
- Familiarity with CRM Systems: Experience or familiarity with maintaining clean and updated data in CRM systems.
- You are adapable and flexible, with the readiness to handle various customer inquiries and adapt to different situations.
- Your attention to detail is second to none and you always ensure accurate and thorough recording of information and data.
- You have worked in a similar role and are skilled in providing customer support via email, chat, or phone, both inbound and outbound.
What’s in it for you?
- Flexible working arrangements to suit individual needs and a hybrid work model. Our office is designed for collaboration, creativity and balance between office engagement and remote flexibility. Our in-office days are Monday through Thursday (4 days), with Friday as a remote day.
- Free lunch! Yes, there is such a thing! Kickstart your week with our Monday Mingle meaning lunch on us and great company. From tacos, to sushi, to charcoal chicken, it’s a delicious way to catch up, unwind and connect.
- Get social. We host a range of social activities at Brighte. A fan-favorite being our weekly Thursday social event, where you can catch up with colleagues over a drink, snack and a game of table tennis.
- We want our employees to share in Brighte’s success. You will be given an opportunity to join our Employee Share Option Plans (ESOP).
- Snacks galore – who doesn’t love that? Our thoughtfully stocked pantry includes snacks to suit your every mood. Fresh bread, protein bars, popcorn, fresh fruit, chocolate, soy crisps, cookies – you name it! We also offer a carefully curated collection of wines and beer on tap for those looking to unwind or enjoy a social moment.
- End-of-trip facilities. Cycle in to work, lock up your wheels and have a shower in our end-of-trip facilities, which come complete with towel service and hair dryers.
- Anniversary leave - your dedication at Brighte won’t go unnoticed. Enjoy an extra day to celebrate your work anniversary with us.
Diversity and Inclusion
At Brighte, we celebrate diversity and encourage you to bring your whole self to work. Our inclusive culture is the foundation of our innovative and dynamic environment.
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Named LinkedIn’s #10 Top Australian Start Up (2021), we know we wouldn’t be anywhere without our investors, who believe in our mission and the opportunities that lie ahead for a brighter future.
Airtree Ventures, Grok Investments, Kim Jackson and Scott Farquhar’s Skip Capital, and Qualgro Partners all continue to support Brighte in making this dream a reality!
If you want to join this mission-driven, inclusive, and highly collaborative team, click apply and upload your resume! All applicants will receive a response.
As part of our process, we require all candidates to undertake references and background checks, which include a police check, anti-money laundering and bankruptcy checks.
