Job Description
About the Role
We are looking for a stellar Member Support Specialist who will support our Brightline members with signing up, scheduling, billing and any other administrative help they need. You will be joining a small, but mighty team at the cusp of an exciting growth phase, and be integral in helping us provide great support to every member who accesses our services. Key responsibilities of this role include:
Conducting first phone calls with new members to assess fit for Brightline services
Scheduling appointments for members
Ensuring member paperwork has been completed
Supporting Providers with a variety of administrative tasks
Answering all admin-related questions between sessions
Conducting eligibility checks, filing claims, and collecting member payment
Keeping our internal software tool for the Member Support team ultra-organized
Identifying ways to delight our members, ease the workday for our clinical team, and overall improve our operational processes as we scale
Providing support to Brightline members in both English and Spanish
Ability to work the 12 pm - 9 pm PST shift
This position is 100% remote. The target range for this position is $40,000 - $63,000. Individual pay may vary from the target range and is determined by a number of factors including certifications, experience, location, internal pay equity, and other relevant business considerations.
About You
You will thrive at Brightline if you have:
A passion for our mission to redefine behavioral health for children and their families.
A desire to create a one-of-a-kind member experience and a background in providing excellent customer service.
Ability to effectively communicate with Spanish-speaking members and provide support in both English and Spanish.
The drive to be part of building something new - to work hard, to be your best self and to change the lives of our families.
Comfort with a wide variety of technology including email, EHR, scheduling tools and more. Most of our systems are designed with you in mind, so you’ll thrive if you can learn them quickly and provide feedback on how to make them better.
Excellent communication skills (written and verbal) and organization skills.
Ability to revel in the details and commitment to following through on all tasks, simple and complex.
Previous experience managing a medical office and/or familiarity with insurance billing are a bonus.
Total Rewards
Comprehensive Insurance: Medical, Dental, Vision, Life
Time Off: Holidays, PTO, Sick Days, Parental Leave
Stipends/Reimbursements: Learning and Development, Health & Wellness, Home Office
Financial Wellness: 401k
Community & Perks: Remote First Workforce, Collaborative culture
This position is 100% remote. The target range for this position is $21-29/hour. Individual pay may vary from the target range and is determined by a number of factors including certifications, experience, location, internal pay equity, and other relevant business considerations.
Our Commitment to Building a Diverse, Equitable, and Inclusive Workforce
At Brightline, we believe that Diversity, Equity, Inclusion, and Belonging are essential to the foundation that we build our mission upon. We are compelled to build a future where all families can access inclusive, high-quality care. We are committed to creating an environment that encourages our employees to show up authentically, reach their highest potential, and have an equal opportunity to thrive. We are committed to systematically evaluating and improving our inherent beliefs, observed behaviors, structures, and systems. We are committed to ensuring that every employee, candidate, client, and family we serve is valued and respected.
About Brightline
Brightline is on a mission to build a bright future for every child, bringing extraordinary behavioral health care to children and families.
We’re in the middle of a behavioral health crisis that we can’t ignore—especially not when it comes to our children. 1 in every 5 children has a behavioral health condition, yet up to 80% still get little or no help. Far too many families face insurmountable barriers when their child really needs help, and parents are too often left feeling alone and without the support they need. We can do so much better. That’s why we’re here!
Brightline is convening a team of leading clinicians, technologists, business leaders, and creative thinkers to completely transform what behavioral health care looks like. Together, we’re building exceptional technology and real-world care to bring a warm, supportive, and goal-oriented experience to families. And we’re all here to help children and families thrive.
