Job Description
Want to be a bswifter?
At bswift we’ve been transforming benefits administration since 1996, making it simpler, smarter, and more human. Our state-of-the-art, cloud-based technology and services empower employees to understand, manage, and love their benefits. From downtown Chicago, and remotely across the country, we serve thousands of companies and millions of people nationwide, reducing administrative burdens and freeing HR teams to focus on creating thriving, people-first workplaces.
We’re looking for motivated and goal-driven individuals who share our passion for delivering excellence and creating solutions that make a difference. The reward is a fun, flexible and creative environment with ample opportunity for professional and personal growth. If you love the bswift values of pursue excellence, embrace accountability, deliver superior service, and be a great place to work, we want to hear from you!
Job Description
The Retiree Solutions Analyst II is responsible for delivering high‐quality service and operational support to bswift clients and their retiree populations by maintaining benefits system configurations, executing documented processes, and resolving complex client and participant inquiries. This role is well‐suited for an analytical, detail‐oriented professional who thrives in a fast‐paced, high‐volume environment and takes pride in delivering accurate, reliable results.
The primary objective of this position is to provide exceptional service and support to bswift clients and their employees—creating “raving fans” through timely, accurate, and proactive service delivery. As a member of the Retiree Solutions team, you will support a large and diverse book of business while working closely with teammates, clients, and the Retiree Service Center. You will contribute to a consistent, high‐quality service experience through timely, accurate, and proactive support. We foster a culture built on teamwork, flexibility, open communication, collaboration, professional growth, and having fun along the way.
Responsibilities
Client Support & Service Delivery
• Provide ongoing service delivery to support client requirements and operational needs
• Serve as first‐level system support for assigned clients, researching and resolving inquiries
• Respond to client and participant questions with timely, accurate, and well‐reasoned solutions
• Partner effectively with internal teams to ensure a consistent, high‐quality service experience
Systems, Data & Operations
• Maintain and support client benefits websites, ensuring configurations align with documented requirements
• Manage daily, weekly, monthly, and annual inbound and outbound file processing
• Perform ongoing audits and file reviews to ensure data accuracy and integrity
• Execute client‐specific reporting and support ACA‐related processing
Testing, Releases & Enrollment
• Configure and test system changes to support client projects and annual enrollment activities
• Participate in testing for bswift system releases, including occasional weekend support when required
• Review release documentation to understand system changes and assess impact to client administration
Process Execution & Billing
• Execute operational processes as outlined in Administrative Guides and Ongoing Playbooks
• Support billing activities, including invoice generation, auditing, and reconciliation of invoice reporting
• Identify issues or discrepancies and take appropriate action to resolve or escalate
Qualifications
• Bachelor’s degree from a four‐year college or university, or an equivalent combination of education and experience
• Advanced proficiency in Microsoft Excel, including pivot tables and VLOOKUP/XLOOKUP
• Working knowledge of Microsoft Office products
• Extensive experience working with databases, including data interpretation, validation, and reconciliation
• Strong analytical, problem‐solving, and critical‐thinking skills
• Excellent organizational and prioritization skills, with the ability to manage multiple competing priorities
• Effective written and verbal communication skills to engage clients and internal teammates
• Experience with benefits administration systems, payroll, HRIS, or related technology is a plus
Standard working hours are 8am-5pm Central Time, unless otherwise stated in the Job Description.
In the spirit of pay transparency, we are excited to share the base salary range for this position is $22-$33/hr, exclusive of fringe benefits or potential bonuses. If you are hired at bswift, your final base salary compensation will be determined based on factors such as geographic location, skills, education, and/or experience. In addition to those factors – we believe in the importance of pay equity and consider internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is the full base salary range for the role. Hiring at the maximum of the range would not be typical in order to allow for future & continued salary growth. We also offer a generous compensation and benefits package!
At bswift, our mission is clear: Become the preeminent benefits administrator through exceptional people, innovative technology, and delighted customers. And our values are at the heart of everything we do to accomplish that mission. We Pursue Excellence, Embrace Accountability, Deliver Superior Service, and strive to Be A Great Place To Work . We take pride in having an engaged, collaborative team that goes the extra mile to get the job done right.
bswift has been regularly named one of Chicago’s Best and Brightest Companies to Work For®, as well as one of the Nation’s Best and Brightest Companies to Work For® year after year. We offer a fun, flexible, and creative environment where you can grow both professionally and personally.
If you have what it takes to join our award-winning culture, we’d love to hear from you!
At bswift, our mission is clear: Become the preeminent benefits administrator through exceptional people, innovative technology, and delighted customers. And our values are at the heart of everything we do to accomplish that mission. We Pursue Excellence, Embrace Accountability, Deliver Superior Service, and strive to Be A Great Place To Work . We take pride in having an engaged, collaborative team that goes the extra mile to get the job done right.
bswift has been regularly named one of Chicago’s Best and Brightest Companies to Work For®, as well as one of the Nation’s Best and Brightest Companies to Work For® year after year. We offer a fun, flexible, and creative environment where you can grow both professionally and personally.
If you have what it takes to join our award-winning culture, we’d love to hear from you!
