Job Description
CampusWorks is seeking a Network Administrator to provide front-line support for client on-site datacenter equipment, networking infrastructure, and audio-visual systems. This role is responsible for the installation, maintenance, and operational stability of datacenter and network technologies, working in close partnership with remote teams to ensure reliable and seamless IT services.
Reporting to the Director of Infrastructure and Operations, the Network Administrator collaborates closely with the local IT team and the remote Center of Excellence (CoE) teams to deliver exceptional service to the client. This position plays a key role in advancing technology transformation initiatives across data center operations, network environments, and A/V solutions. Responsibilities will evolve over time to align with the client’s technology portfolio and project demands.
Essential Job Duties:
- Install, configure, maintain, and upgrade network infrastructure, datacenter equipment, voice systems, and audio-visual technologies used in classrooms, offices, and campus environments.
- Demonstrate working knowledge of TIA-568 wiring standards and structured cabling practices.
- Configure and troubleshoot local area networks (LANs), servers, and related infrastructure systems.
- Install, configure, and support wireless access point (AP) infrastructure, ensuring reliable and secure wireless connectivity.
- Physically install and bring online network and server hardware, including rack installation, cable management, and hardware deployment.
- Procure equipment and software, coordinating with vendors and internal stakeholders as required.
- Diagnose and resolve issues involving network, server, voice, and audio-visual hardware and infrastructure components.
- Support service desk and IT teams by assisting with troubleshooting efforts, identifying root causes, and clearly communicating technical solutions to users and stakeholders.
- Own specific project deliverables and contribute to broader infrastructure and technology transformation initiatives.
- Communicate project status, technical activities, and accomplishments to both internal CampusWorks teams and client stakeholders.
- Accurately log, assign, update, and resolve service requests, incidents, and project tasks within designated work management systems.
- Escalate complex service requests or infrastructure concerns to senior engineers or CoE teams as appropriate.
- Follow established technical processes, policies, and procedures aligned with CampusWorks and client governance standards.
- Create and maintain technical documentation, including installation procedures, configuration standards, and troubleshooting guides.
- Provide after-hours support for maintenance windows and infrastructure emergencies as needed.
- Exercise independent judgment and decision-making with moderate supervision to accomplish assigned objectives.
- Undertake additional responsibilities as determined by CampusWorks leadership or client operational needs.
Qualifications & Requirements:
- Associate’s degree in Computer Science, Information Technology, or a related field (or equivalent professional experience). Active pursuit of an Associate’s degree may be considered.
- Minimum 2 years of relevant experience in network infrastructure, desktop support, audio-visual systems, or similar technical roles.
- Knowledge of network infrastructure components, including design, functionality, configuration, and troubleshooting practices.
- Demonstrated ability to solve technical and operational problems of moderate complexity.
- Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
- Strong written and verbal communication skills.
- Ability to explain technical concepts and train users in clear, non-technical language.
- Demonstrated ability to collaborate effectively in a team-based service environment.
- Strong commitment to customer service and client satisfaction.
- Strong organizational skills with attention to detail and accuracy.
- Ability to work independently while balancing multiple tasks and competing priorities.
Preferred Qualifications:
- Knowledge of server infrastructure and server operating systems.
- Experience with enterprise network equipment such as Aruba, Juniper, or Palo Alto.
- Experience supporting Microsoft server environments and Azure infrastructure.
- Experience installing and supporting Audio Visual equipment (e.g., Extron or comparable technologies).
- Familiarity with higher education enterprise applications such as Learning Management Systems (Canvas, Moodle, Blackboard) and ERP systems (Banner, Colleague, Jenzabar).
- ITIL certification or familiarity with IT service management frameworks.
- Industry certifications such as CompTIA ITF+, A+, Network+, Server+, or equivalent experience.
$70,000 - $75,000 a year
The estimated base salary range for this job is $70,000 - $75,000. The range represents a good faith estimate of the range that CampusWorks reasonably expects to pay for this job at the time of the job posting. The actual salary paid to an individual will vary based on multiple factors, including but not limited to skill sets; experience and training; licensure and certifications; required travel; and other business, contractual, and organizational needs.
This job is also eligible to participate in CampusWorks’ annual profit-sharing program, which reflects CampusWorks’ pay for performance philosophy. The job is also eligible to participate in CampusWorks’ generous benefit offerings, which include medical, dental and vision coverage, 401k retirement plan, and other health and wellness plans.
The salary range information provided is in accordance with applicable state and local laws regarding salary transparency that are currently in effect and may be implemented in the future.
What You Can Expect from Us
At CampusWorks, we don’t just help our clients succeed; we help our employees succeed. Competitive pay, robust benefits for full-time employees, and professional development opportunities are a few of the many reasons that CampusWorks is a great place to build your career.
Our employees enjoy:
Meaningful work. Our employees often tell us that their work gives them a sense of purpose because it makes a difference in the lives of students and educators. CampusWorks Inc., as a large consulting firm, provides its employees with an opportunity to work both onsite and remotely with our clients across the United States and in Canada. With the nature of our clients’ work evolving quickly, we’re all being asked to support larger CampusWorks initiatives. Upon joining CampusWorks in a consulting role, your talent and expertise may be applied to a range of projects, assignments, and clients.
A CEO who cares. Chairman and CEO Liz Murphy has made it her mission to create a culture that appreciates and takes good care of its people. As a result, being an employee of CampusWorks feels like being a member of a big family.
A virtual and onsite workplace. In an effort to reduce our environmental footprint, CampusWorks became a virtual company in 2012. As such, our team members are located across the U.S. and Canada, where they work from their home offices and at client sites.
Flexibility. We value work-life balance because we know that happy employees create happy customers. That’s why CampusWorks offers both full-time and part-time 1099 consulting career opportunities to fit life’s unique demands.
A company that gives back. Every year CampusWorks proudly supports numerous charitable fundraising initiatives that align with our vision to make higher education accessible to everyone.
At CampusWorks, we value the unique backgrounds, experiences, and perspectives each CampusWorker (we call ourselves CampusWorkers) brings to our workplace each day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you are passionate about higher education and creating Happy Campuses, let’s talk! If you’re a close but not exact match with the description, we hope you’ll still consider applying.
About CampusWorks
Founded in 1999, CampusWorks is dedicated to helping higher education overcome business and technological challenges that stand in the way of student success and completion. We work with community colleges, technical colleges, four-year public and private institutions, multi-college districts, and statewide higher education systems to tackle problems big and small. Our services are rooted in systems thinking and reach across the institution—from Student Services to Human Resources to Finance to Academics—to achieve transformative results.
Want to learn more about life at CampusWorks? Visit https://www.campusworksinc.com/about/ to see how we empower Higher Education to reach its full potential
Friendly Note to External Agencies:
At CampusWorks, we kindly request that you please refrain from submitting blind submissions or resumes/CVs on behalf of recruitment agencies. To ensure a smooth and effective collaboration, we would like to inform you that any candidates sent to us without a signed agreement in place will regrettably not be accepted or considered as a submission.
CampusWorks, Inc. provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws.
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