Job Description
About Caribou
Caribou is building the engagement infrastructure for the home care workforce and the agentic layer for home care operations.
The home care workforce is the largest and fastest-growing workforce in America. We need more caregivers, more durable home care businesses, and higher-quality care delivered in the home.
The global population is aging, and the need for home care is growing each year. Unfortunately, at a time when care is needed more than ever, the home care industry is facing a crisis — a shortage of care workers.
At Caribou, we’re on a mission to solve the caregiver crisis. When caregivers feel valued, recognized, and financially secure, they stay longer, deliver better care, and strengthen our communities.
Our platform helps care organizations attract, engage, and retain staff through data-driven recognition, rewards, and coordination tools that make caregivers’ lives better — and agencies more successful. On average, our customers grow their staff by 25% in year one and reduce turnover dramatically.
Now, we’re expanding what’s possible. Caribou is deploying AI-powered agentic systems that work alongside agency coordinators — handling routine coordination, outreach, and administrative workflows so that staff can spend more time on what matters most: building and maintaining relationships with the caregivers and patients they serve. Better agency operations lead to a more stable caregiver workforce.
Caribou was recently recognized as one of The Globe and Mail’s Top Growing Companies — #10 in technology— and we’re just getting started. Join us as we transform how care organizations recognize and retain the people who make care possible.
The Opportunity
As a Staff Engineer at Caribou, you will help build and evolve the foundational infrastructure powering autonomous, voice-enabled, and multi-step agentic workflows across our product suite. Today the platform handles voice-driven shift coordination, automated caregiver outreach, and intelligent scheduling. Tomorrow it expands into client intake, care plan management, eligibility verification, and beyond.
You’ll work directly with the Head of Engineering to build and iterate on our platform using the best agentic AI tools available and inventing patterns where none exist yet. Your decisions will directly shape how caregivers and care organizations experience our product.
You’ll join a talented, mission-driven team where:
- Everyone is a leader — from decision-making to rolling up our sleeves when needed
- We build with empathy, always asking how the product improves the caregiver experience
- We learn fast through data, experimentation, and thoughtful collaboration
What You’ll Do
- Leverage and extend our AI Agent Platform — most new product surfaces will be built on top of our in-house multi-agent system; you’ll know when to lean on it, when to extend it or when to build something new
- Expand what’s possible with our AI Voice Agents — inbound and outbound call handling, webhook-based state resumption, and async orchestration patterns that span phone calls and business logic
- Build durable, observable infrastructure — async state management, graceful failure handling, and deep monitoring
- Set the engineering bar — establish patterns, lead architecture decisions, and mentor engineers across the agentic stack
- Translate messy, real-world homecare workflows into robust automated systems, working closely with product and operations
Tech Stack & Tools
- Language: TypeScript / Node.js
- AI/Agent Voice: Vercel AI SDK, AWS Bedrock, Vapi
- Orchestration: Temporal
- Infrastructure: Terraform, AWS
- Data: PostgreSQL, Snowflake
- Frontend: GraphQL, React
- Observability: Datadog, Sentry
The Ideal Candidate
- 8+ years of software engineering experience, with meaningful time building production LLM or agent systems
- Strong TypeScript/JavaScript; hands-on experience with Temporal, LangGraph, or comparable orchestration frameworks
- Proven ability to own architecture end-to-end — from design through deployment and production monitoring
- Excellent communicator who produces clear design docs, aligns diverse stakeholders, and makes technical trade-offs legible to non-technical partners
- A collaborative leader who mentors others, fosters psychological safety, and elevates the people around them
- Comfortable with ambiguity — you can turn a poorly-defined operational workflow into a clean technical spec
Bonus Skills & Characteristics
- Experience designing stateful, multi-step AI workflows — you understand failure modes, retry strategies, and async patterns, not just the happy path
- Experience with voice AI platforms such as Vapi, Twilio, or Retell
- Familiarity with durable execution frameworks such as Temporal or Step Functions
- Experience building in regulated or compliance-sensitive domains — healthcare, fintech, or legal
- A degree in Computer Science or equivalent
Why You’ll Love Working Here
- Purpose with impact: Home care is not a sandbox problem. The workflows we automate directly affect caregivers, clients, and families. You will build things that matter, for people who need them.
- A stack worth getting excited about: We are building with the best agentic tools available and pushing into territory where industry patterns don’t yet exist.
- Influence at the company level: This is a Staff-level role on a focused engineering team. Your decisions ship, they matter, and they’re visible.
- Award-winning company: Caribou is a Top 10 Fast-Growing Technology Company in Canada (The Globe and Mail 2025).
- Hybrid work-culture: The team primarily operates out of Toronto with one day a week in-office. Options to work remotely — we just care about getting the best work done.
- Compensation & perks: Competitive salary, stock options, healthcare benefits, and summer half-days.
- Values-driven team: Low-ego, high-character people who move fast, stay humble, and sweat the details.
Equal Opportunity Employer
At Caribou, we understand the value of having a diverse team. We believe in providing equal opportunity employment regardless of race, national or ethnic origin, color, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, disability, and conviction. Please let us know if you require accommodation during the recruitment process. Please contact roxyATcaribou.care if you have any questions or need support in any way.
