Job Description
About Carrot:
Carrot is the leading global fertility and family care platform, built on intelligent care orchestration: the right clinical guidance, at the right moment, in the context of each member’s life. More than a thousand multinational employers, health plans, and health systems trust Carrot to support millions of members across 195 countries – from pre-pregnancy through menopause and major life moments in between. Carrot’s comprehensive clinical program delivers industry-leading cost savings for plan sponsors and award-winning experiences and improved outcomes for millions of people worldwide.
Carrot is widely regarded as a defining force in healthcare innovation as a recipient of several top-tier awards, including Fast Company’s ‘Most Innovative Companies’ and CNBC’s ‘100 Barrier Breaking Startups’. The company is regularly cited by leading global outlets — including The Economist, Bloomberg, The Wall Street Journal, NPR, ABC News, and Harvard Business Review — as a leading voice on digital health, the future of work, and family health. Learn more at get-carrot.com.
About the Role:
The Medical Records Coordinator plays a critical role in helping our fertility benefits platform capture and organize the clinical data that powers patient outcomes and customer reporting. In this role, you will be responsible for receiving medical records, working with fertility clinics, and ensuring accurate data entry into our systems. This is an excellent opportunity for someone early in their career to gain exposure to healthcare operations, fertility care, and data-driven health outcomes in a fast-growing startup. This part-time, contract opportunity is project-based with set weekly deliverables, a 6-month minimum time commitment is required.
Key Responsibilities:
- Receive, log, and organize incoming medical records from fertility clinics and healthcare partners
- Contact clinics by phone or email using established scripts to request or clarify records
- Enter and update patient records accurately in internal systems
- Follow standard operating procedures (SOPs) to ensure data quality and compliance
- Identify missing or unclear information and escalate issues to the appropriate team members
- Track and document communication and record status to support timely follow-up
Minimum Qualifications:
- Education: Associate’s Degree or College Student pursuing a Bachelor’s degree
- Experience: 6-12 months of experience in an administrative, operations, healthcare, or data-entry role
- Enjoy working in a fast-paced, process-driven environment
- Strong attention to detail and ability to follow written procedures
- Comfortable using basic technology (email, spreadsheets, databases)
- Ability to communicate clearly and professionally by phone and in writing
- Ability to manage repetitive tasks with consistency and accuracy
Preferred Qualifications:
Bachelor’s Degree preferred
Experience working in a healthcare, medical records, or insurance environment
Familiarity with HIPAA or handling sensitive health information
Interest in women’s health, fertility, or healthcare technology
Compensation:
Carrot offers a holistic Total Rewards package designed to support our employees in all aspects of their life inside and outside of work, including health and wellness benefits, retirement savings plans, short- and long-term incentives, parental leave, family-forming assistance, and a competitive compensation package. The starting base salary for this position will range from $17-$20/ hr. Actual compensation may vary from posted base salary depending on your confirmed job-related skills and experience.
Fraud and Security Notice: Please note that all communication regarding job opportunities at Carrot will come exclusively from an @get-carrot.com email address. If you receive messages from any other domain, please disregard them and report the incident to: [email protected]
Why Carrot?
Carrot has received national and international recognition for its pioneering work, including Fast Company’s Most Innovative Companies and World Changing Ideas, Inc. Power Partners, and Modern Healthcare’s Innovators. Carrot’s global workforce has been acknowledged with several accolades, including Fortune’s Best Workplaces in Healthcare, Great Place to Work, and Age-Friendly Employer certifications. Carrot is regularly featured in media reporting on issues related to the future of work, women in leadership, and healthcare innovation, including MSNBC, The Economist, Bloomberg, The Wall Street Journal, CNBC, National Public Radio, Harvard Business Review, and more. Learn more at carrotfertility.com.
