Job description
Company Description
**This recruitment is to fill two (2) Technical Project Lead positions.**
- Application Opening: 1/26/2026
- Application Filing Deadline: 2/9/2026, 11:59PM PST
- Recruitment ID: PEX-9976-163353 (RTF0163352-01134797)
- Salary: $156,000 - $196.300 / Annually
- Analyst: Michael Eng
Appointment Type: Permanent Exempt
This position is exempt from Civil Service Commission rules pursuant to the City and County of San Francisco, Charter Section 10.104, and incumbents serve at the discretion of the Appointing Officer.
About
San Francisco is a vibrant and dynamic city at the forefront of economic growth and innovation, urban development, arts & entertainment, as well as social issues and change.
This rich tapestry of culture and ideas is sustained by our City’s commitment to enhancing the quality of life for the diverse population of San Franciscans and residents of the greater Bay Area. Our employees play an important role not only in making our City what it is today, but also in shaping the future of San Francisco.
The City is currently undertaking a major permitting reform initiative through PermitSF, a citywide effort to modernize and streamline permitting processes across multiple departments. This initiative includes the implementation of a new enterprise permitting software platform and the redesign of business processes to improve transparency, efficiency, and customer experience.
We are seeking a skilled and collaborative Technical Project Lead to support this critical transformation. This role is ideal for someone who thrives in cross-functional environments, understands the complexities of government operations, and is passionate about improving public services.
Job Description
Role Description:
As a Technical Project Lead for PermitSF, you serve in a key project leadership role and support the implementation of permitting software and associated business process improvements across multiple city agencies. You will work closely with permitting staff, department leaders, and technical teams to ensure the successful delivery of project milestones, facilitate decision-making, and promote adoption of new workflows and tools.
Essential Functions Include:
Stakeholder Engagement: Build strong, trust-based relationships with permitting staff, agencies’ technical staff, and leadership across departments such as the Department of Building Inspection, Fire, Public Works, Planning, and Department of Public Health, among others.
Workflow Analysis & Redesign: Conduct interviews and workshops to document current workflows and product requirements. Identify inefficiencies and propose alternative processes based on best practices and user needs.
Project Management:. Lead and manage the technical workstreams for the PermitSF implementation. Develop and maintain technical project plans, manage technical risks and dependencies, track progress, and ensure timely delivery of the project.
Facilitate Decision-Making: Prepare clear options and trade-offs to support timely decisions. Escalate issues appropriately to maintain momentum.
Continuous Improvement: Identify and resolve issues, optimize processes, and propose scalable solutions that enhance user experience and product performance.
Complex Systems Integration & Engagement: Serve as a senior technical authority for complex systems integration, ensuring continuous interoperability between the permitting software and dissimilar City platforms, data warehouses, and departmental systems (e.g., DBI, Fire, Planning). Build trust-based relationships with agencies’ technical staff and leadership to gather necessary technical requirements and facilitate the integration process.
Technical Consultation & Change Leadership: Provide expert-level technical consultation and guidance to stakeholders and departmental leaders on technical feasibility, design trade-offs, and system performance. Support staff through technical transitions by communicating clearly regarding the new systems, supporting specialized training needs, and managing technical expectations to meet product goals.
Knowledge, Skills, and Abilities
Personal Attributes:
- Demonstrated ability to build collaborative, trust-based relationships across departments and roles.
- Ability to communicate complex technical process concepts clearly to both technical and non-technical audiences.
- Strong organizational skills with the ability to manage competing priorities in a dynamic environment.
- Ability to navigate ambiguity, exercise sound judgement, and drive clarity in complex initiatives.
- Demonstrated ability to collaborate effectively and develop shared understanding among stakeholders.
- Demonstrated investigative skills and intellectual curiosity.
- Strong oral and written communication skills.
- Ability to adapt to new technologies and evolving project needs.
- Experience working with diverse groups of stakeholders and multidisciplinary teams.
- Familiarity with Agile development mythologies and experience working in interactive development cycles.
- Commitment to equity, transparency, and the use of data to improve public services for all San Franciscans.
Technical Attributes:
- Experience scoping, planning, managing and executing technical projects and initiatives.
- Experience analyzing and redesigning business processes in technology-enabled environments.
- Experience translating business needs into technical implementations, including system integrations, data models, and work flows.
- Knowledge of project management methodologies, tools, and best practices.
- Ability to manage schedules, dependencies, and deliverables across multiple workstreams.
- Familiarity with permitting systems or regulatory processes (preferred but not required).
- Experience working in Agile or hybrid Agile environments.
Qualifications
Minimum Qualifications:
- An associate degree in computer science, computer engineering, information systems, or a closely related field from an accredited college or university OR its equivalent in terms of total course credits/units [i.e., at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in one of the fields above or a closely-related field].
AND
- Three (3) years of experience analyzing, installing, configuring, enhancing, and/or maintaining the components of an enterprise network. This experience must include at least one (1) year of experience in technical project management, product management, or the launching of enterprise software products.
Substitution:
Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years). One (1) year is equivalent to thirty (30) semester units / forty-five (45) quarter units with a minimum of 10 semester / 15 quarter units
Desirable Qualifications:
- Demonstrated experience in technical project management or product management, particularly related to the implementation of large enterprise applications.
- Familiarity with Agile development methodology and iterative development cycles.
Nature of Work
The incumbent must be willing to work on-site in San Francisco on site five (5) days a week with the possibility of one (1) day remote for a total of 40 hours as determined by the department. Travel within San Francisco may be required.
Additional Information
How to Apply:
To be considered, please submit a SmartRecruiters application and attach to your application:
- Cover Letter
- Resume
Applications for City and County of San Francisco jobs are only accepted through an online process. Submit your application through this job ad.
All your information will be kept confidential according to EEO guidelines.
Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com).
Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.
Additional Information Regarding Employment with the City and County of San Francisco:
- Information About The Hiring Process
- Conviction History
- Employee Benefits Overview
- Equal Employment Opportunity
- Disaster Service Worker
- ADA Accommodation
- Veterans Preference
- Right to Work
- Copies of Application Documents
- Diversity Statement
Questions: If you have any questions regarding this recruitment or application process, please contact the exam analyst, Michael Eng, by telephone at 628-652-7522, or by email at [email protected]
The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.
