Job Description
Chronic Care Staffing is Hiring a Remote CMA/RMA – Virtual Coordinator!
Location: Remote (United States Only)
Schedule: Full-Time | 40 Hours Per Week
Shift Availability: 8-hour shifts between 8:00 AM – 6:00 PM
Employment Type: Full-Time
Pay Rate: $18.00 – $19.00 per hour
Additional Incentives: $60 Monthly Technology Stipend + $500 Quarterly Bonus
Overview
Chronic Care Staffing is seeking a compassionate and detail-oriented Certified Medical Assistant (CMA) or Registered Medical Assistant (RMA) to join our growing Virtual Staffing team. This fully remote opportunity allows you to make a meaningful impact on patient care while enjoying the flexibility of working from home in a supportive and collaborative environment.
In this role, you will serve as a key point of contact for patients, helping monitor health progress, coordinate follow-up care, complete prior authorizations and referrals, and support physicians through accurate documentation and patient communication. This is an ideal opportunity for a motivated healthcare professional looking to grow within a modern virtual care environment.
Responsibilities
Patient Outreach & Care Coordination
- Conduct outbound calls to patients regarding health status, follow-up care, and appointment preparation
- Build positive relationships with patients while providing empathetic and professional communication
- Assist with virtual patient intake and care coordination activities
Clinical Support
- Complete prior authorizations and referrals daily
- Perform phone triage and escalate clinical concerns appropriately to physicians
- Support physicians and healthcare teams with accurate documentation and patient updates
Documentation & Workflow Management
- Accurately document patient progress, intake information, and follow-up activities within internal systems
- Maintain efficiency and organization while managing high-volume communication throughout the day
- Follow HIPAA guidelines and company compliance standards at all times
Team Collaboration & Growth
- Work collaboratively with physicians and virtual care staff to ensure high-quality patient outcomes
- Learn and adapt to virtual workflows and documentation systems
- Take on additional responsibilities and leadership opportunities as you grow within the organization
Must Have
Active nationally recognized CMA or RMA certification
Previous experience working in a medical clinic environment
Ability to handle high-volume phone communication during an 8-hour shift
Strong communication and patient service skills
Reliable home office setup with:
- Windows Pro operating system (Home edition not supported)
- Intel i5 processor or newer
Must reside and work full-time within the United States
Nice to Have
Experience in Primary Care, Internal Medicine, or specialty practices
Previous remote healthcare or virtual care coordination experience
Familiarity with EMR/EHR documentation systems
Strong multitasking and organizational skills
Competitive hourly pay
$60 monthly technology stipend
$500 quarterly bonus
Full benefits package
Company-paid life insurance
9 paid holidays annually
PTO plan that increases with tenure:
- 11 days in Year 1
- 16 days in Year 2
Fully remote work opportunity
Career advancement and leadership growth opportunities
