Customer Service Representative

Job Description

Concord Parking is Hiring a Customer Service Representative / Valet!

Location: Richmond, British Columbia

Employment Type: Full-Time

Work Environment: On-Site

Pay Rate: CA$26/hour

Schedule: 8-hour shifts within a ²⁴⁄₇ operation

Overview

Concord Parking is seeking a professional and customer-focused Customer Service Representative / Valet to join our team in Richmond, BC. This hybrid role combines front-line customer service with valet and operational responsibilities to ensure a seamless experience for every guest.

As the face of our operation, you will assist customers with check-ins and kiosks, safely manage vehicle movements, maintain accurate records, and help keep daily site operations running efficiently. This is an excellent opportunity for someone who enjoys a fast-paced environment, takes pride in professionalism, and thrives in both customer-facing and hands-on responsibilities.

Responsibilities

Guest Relations

• Serve as the primary point of contact for in-person, phone, and online customer inquiries
• Assist customers with booking check-ins/check-outs and kiosk navigation
• Resolve customer concerns with professionalism and clear communication
• Deliver a welcoming and organized customer experience

Valet & Logistics

• Safely operate customer vehicles, including manual transmission vehicles
• Conduct visual vehicle inspections and document fuel levels and odometer readings
• Handle customer keys responsibly and maintain accurate vehicle tracking
• Support efficient traffic flow and vehicle organization onsite

Site Operations

• Maintain a clean, professional, and functional reception area
• Monitor and report maintenance or operational issues
• Complete administrative tasks including reports, emails, and operational documentation
• Support daily operational workflows and communication across the site

Safety & Compliance

• Follow all workplace safety procedures and company protocols
• Maintain consistent radio communication during shifts
• Wear the required uniform and safety equipment
• Immediately report incidents, damages, or operational concerns

Must Have

• Minimum 2 years of full-time customer service or sales experience
• Valid Class 5 Driver’s License held for at least 2 years
• Ability to safely drive manual transmission vehicles
• Clean driving abstract with no more than 2 minor infractions within the past 2 years
• Proficiency with Microsoft Office, especially Excel
• Comfortable using tablets and handheld devices
• Full professional fluency in written and spoken English
• Availability to work 8-hour shifts in a ²⁴⁄₇ operation

Nice to Have

• Previous valet, hospitality, or high-volume customer service experience

• Strong problem-solving and troubleshooting abilities

• Proactive approach toward safety and operational improvements

• Experience working in fast-paced environments

• Competitive hourly compensation

• Stable full-time opportunity

• Professional and supportive team environment

• Career growth opportunities within operations and customer service

• Dynamic and active work environment

• Ongoing training and operational support