Job Description
Shape the Industry and Your Career
At Cytora, now an Applied Systems company, we’re transforming how insurers and brokers connect, operate, and grow. We are at the forefront of revolutionizing the insurance industry through cutting-edge AI and Generative AI technologies. Our mission-driven team is building an innovative platform that empowers insurers to optimize risk evaluation and decision-making, transforming manual workflows into fully automated digital processes. As we scale, we are looking for a Delivery Manager to join our dynamic team and play a key role in helping our customers fully realize the potential of our platform.
Role Overview
You’re part of the Customer Success Team, reporting to the Head of Delivery. Managing two projects at once, your role is essential for coordinating work efficiently across the organization. If you’re passionate about Agile delivery and are ready for the next phase of our exciting journey, we want to hear from you.
What You Will Do
Agile and Lean Practices: Champions best practices, coaches teams, and visualizes organizational work.
Communication: Effectively communicates across technical and non-technical boundaries, building trust and authenticity.
Delivery Momentum: Optimizes team flow, addresses issues, and builds agile capabilities within the team.
Planning: Leads continual planning processes, extending beyond product delivery to post-launch support and benefits realization.
Team Dynamics and Collaboration: Identifies and rectifies issues in team dynamics, engages in effective feedback, and connects day-to-day work with the product vision.
Lifecycle Perspective: Understands and contributes to different phases of product delivery, working with Customer Success and Product Lead for continuous improvement.
Team Management: Effectively manages a business analyst and a Customer Engineer.
We’re Excited to Learn More About You
Proven experience in Agile project management, demonstrating successful implementation of methodologies.
Excellent problem-solving and critical-thinking skills, addressing challenges proactively.
Track record of managing multiple projects simultaneously, ensuring timely delivery.
Effective collaboration with stakeholders at all levels.
Strong understanding of technology and its applications, especially in AI/Data Science products.
Continuous learning mindset, staying abreast of industry trends in Agile practices.
Adaptability to a fast-paced and evolving work environment.
Bonus Points:
Multilingual skills: Ability to write and speak multiple languages.
Remote working experience: Successful remote working experiences.
Agile Certification: CSM, TKP, KMP, or KCP.
Industry experience: Distributed teams, AI/Data Science products.
Insurance Industry Knowledge: Familiarity with the insurance industry.
Why Cytora
We’re building the future of insurance and we’re doing it together. At Cytora, now an Applied Systems company, we’re driven by a shared mission to transform the industry through AI-powered solutions that deliver smarter decisions, stronger connections, and better outcomes.
We foster a culture that values who you are and recognizes that you’re more than your role: you’re a teammate, and you matter. We thrive on the strength of our diverse experiences and celebrate the uniqueness each person brings to work every day.
We believe flexibility fuels performance. Whether remote, hybrid, or in-office, we empower our teams to work in ways that work best for them.
Here’s what you can expect when you join us:
A comprehensive benefits and compensation package that centers our teammates and helps them to bring their best to work every day:
Competitive salary
Remote-first with flexible working arrangements
Professional development opportunities, including attending industry conferences
Health Insurance
Annual company retreats
Location
Cytora are a remote-first company. For this role you can be based anywhere in the US (East Coast hours) provided you have fluent spoken and written English, and have the permanent right to work without requiring visa sponsorship.
EEO Statement
Applied Systems is proud to be an Equal Employment Opportunity Employer. Diversity and Inclusion is a business imperative and is a part of building our brand and reputation. At Applied, we don’t discriminate, and we are committed to recruit, develop, retain, and promote regardless of race, religion, colour, national origin, sex, sexual orientation, gender identity, disability, age, veteran status, and other protected status as required by applicable law.
