Job Description
Position Overview
Dane Street is seeking a National Account Management Specialist to support and manage relationships with key national clients, including large TPAs and insurance carriers. This relationship-focused role is responsible for ensuring client satisfaction, operational alignment, and long-term retention.
The ideal candidate will serve as the primary point of contact for assigned accounts, driving consistent communication, resolving issues, and ensuring the delivery of a high-quality, seamless IME experience.
Key Responsibilities
Account Management & Client Relationships
- Serve as the primary day-to-day contact for assigned national accounts
- Build and maintain strong relationships with claims leadership, program managers, and key operational stakeholders
- Develop a deep understanding of each client’s workflows, expectations, and program requirements
Sales & Revenue Growth
- Drive referral and revenue growth within designated national accounts
- Identify and execute upsell and cross-sell opportunities
- Partner with Sales Directors and Managing Directors to align on account strategy
- Support new client rollouts and participate in client meetings, events, and industry conferences
- Collaborate with Operations, Sales Support, Marketing, and Physician Recruitment teams to ensure successful onboarding and expansion
- Stay informed on market trends, competitor activity, and industry developments
Client Stewardship & Engagement
- Lead and support stewardship meetings, quarterly business reviews (QBRs), and performance check-ins
- Prepare and present service metrics, utilization trends, and improvement opportunities
- Ensure clients remain informed, engaged, and confident in service delivery
Issue Resolution & Escalation Management
- Act as the primary contact for client concerns, service issues, and escalations
- Partner with internal teams to investigate and resolve issues in a timely manner
- Communicate updates clearly and proactively to clients
- Identify risks early and implement solutions to prevent recurrence
Operational Alignment & Program Management
- Ensure client-specific requirements are clearly communicated and executed internally
- Collaborate with operations, scheduling, and QA teams to maintain service consistency, turnaround times, and quality
- Support onboarding and implementation of new programs and accounts
Performance Monitoring & Continuous Improvement
- Track and analyze key metrics, including turnaround times, report quality, and client satisfaction
- Identify trends and recommend process improvements
- Partner internally to enhance overall service delivery
Internal Collaboration
- Work closely with National Sales Managers, Managing Sales Directors, Sales Directors, and Operations teams
- Support the rollout and ongoing management of national programs
- Provide feedback on client needs, service gaps, and market insights
Qualifications
- 5–7+ years of experience in account management or client services within workers’ compensation, auto, or liability sectors
- Experience working with TPAs, insurance carriers, and complex multi-state accounts
- Strong understanding of workers’ compensation claims processes preferred
- Excellent communication, presentation, and organizational skills
- Strong attention to detail and ability to manage multiple priorities
Key Competencies
- Relationship-driven with a strong client service mindset
- Proactive problem-solver with sound judgment
- Effective communicator across internal and external stakeholders
- Highly organized with the ability to manage multiple accounts
- Collaborative and team-oriented
Join our team at Dane Street and enjoy a comprehensive benefits package designed to support your well-being and peace of mind. We offer a range of benefits including medical, dental, and vision coverage for you and your family. Additionally, we offer voluntary life insurance options for you, your spouse, and your children. We also offer other voluntary benefits which include hospital indemnity, critical illness, accident indemnity, and pet insurance plans. Employees receive basic life insurance, short-term disability, and long-term disability coverage at no cost. Our generous paid time off policy ensures you have time to relax and recharge, while our 401k plan with a company match helps you plan for your future. Apple equipment and a media stipend are provided for remote workspace.
ABOUT DANE STREET:
A fast-paced, Inc. 500 Company with a high-performance culture, is seeking insightful forward-thinking professionals. We process over 200,000 insurance claims annually for leading national and regional Workers’ Compensation, Disability, Auto, and Group Health Carriers, Third-Party Administrators, Managed Care Organizations, Employers, and Pharmacy Benefit Managers. We provide customized Independent Medical Exams and Peer Review programs that assist our clients in reaching the appropriate medical determination as part of the claims management process.
