Job Description
Our Why
Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.
About the Role (your why)
We have an exciting, new opportunity for an experienced Atlassian Consultant to join a Platinum Solution Partner!
As an Atlassian Consultant, you’ll be a trusted advisor and lead the implementation of Atlassian solutions for our clients. This role requires strong technical expertise and the ability to translate business requirements into effective Atlassian solutions. You’ll work closely with business users, stakeholders, and technical teams to design, configure, and deliver Atlassian Products that drive operational efficiency and improve business outcomes. You’ll have the opportunity to lead workshops, gather requirements, design solutions, and ensure the successful implementation of Atlassian Products.
We have offices across New Zealand and Australia (Wellington, Auckland, Christchurch, Dunedin, Hamilton, Brisbane, Sydney, Canberra, Melbourne, Adelaide, and Perth). While we appreciate the value of in-person collaboration, we understand the importance of work-life balance and offer flexible working arrangements based on your needs and the team’s goals.
What You’ll Do
As an Atlassian Consultant, you will be responsible for:
- Leading the design and configuration of Atlassian Products (e.g. Jira Service Management, Jira, Confluence, Atlassian Guard, Rovo, Bitbucket).
- Collaborating with business users and technical teams to gather requirements and deliver solutions that align with business objectives.
- Implementing and configuring Atlassian Products including workflows, automations, customisations, dashboards, and integrations.
- Acting as a Subject Matter Expert within the Atlassian Suite, ensuring best practices are followed throughout the project lifecycle.
- Providing ongoing support, issue resolution, and optimisation recommendations post-implementation.
- Working with a diverse range of clients across different industries, helping to drive transformation by implementing and optimising Atlassian Products.
What You’ll Bring
The ideal candidate will have:
- An Atlassian Certification (ACP) or working towards certification.
- Strong hands-on experience in Jira Service Management (JSM) including Solution Design, Implementation, Configuration and Workflow Customisation.
- Strong hands-on experience with Atlassian Cloud Migration (Server or Data Center)
- Experience with Rovo and Atlassian Analytics is highly desirable.
- Experience in the integration of Atlassian Products with other Atlassian Tools, Marketplace Applications and Third Party Tools.
- Experience in Security Configuration and Auditing.
- Experience in building and configuring Reports and Dashboards to meet Business Requirements.
- Expertise in gathering and analysing business requirements and translating them into Technical user stories.
- Strong communication and stakeholder management skills, with the ability to lead client workshops and engage effectively at all levels.
- Solid understanding of ITSM and ITIL process.
- Ability to work independently and as part of a team in an agile environment.
Why join us here at Datacom?
Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It’s our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.
We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.
We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.
We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.
