Job Description
Our Why
Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.
About the Role (Your Why)
At Datacom, we believe technology has the power to transform businesses and the communities they serve. As our General Manager – Networks Operations, you won’t just be leading a team — you’ll be shaping the future direction of one of Datacom’s most critical functional areas.
This is a senior leadership opportunity for someone who thrives at the intersection of strategy, technology, and people. You’ll have the autonomy to build and own the Networks strategy for Australia, influencing how we go to market, how we serve our customers, and how we grow. Your decisions will have real, meaningful impact on the success of the business — and the careers of the people around you.
If you’re a seasoned IT leader who is energised by complexity, motivated by customer outcomes, and ready to leave a lasting mark on a business that genuinely cares about its people, this is the role for you.
What You Will Do
- Own the strategy — Develop and implement the Networks Australia strategy, aligned to the broader Datacom direction, collaborating with senior leaders to set clear objectives and drive results
- Lead go-to-market — Work alongside Sales, Presales, and Technical teams to deliver an aligned, growth-focused approach that creates mutual value for Datacom and our customers
- Manage key relationships — Build and maintain strong partnerships with external agencies and suppliers, negotiating contracts and service levels that meet both strategic and financial goals
- Drive financial performance — Take accountability for budgets, forecasting, expense management, and ensuring operational objectives are achieved efficiently and effectively
- Lead a broad team — Take ownership of a layered team structure with direct reports spanning three levels, leading through a management structure to set clear expectations, develop talent, and drive performance across the entire Network Operations Australia function
- Build industry presence — Represent Datacom through active involvement in relevant industry bodies, using those connections to deepen your expertise and ensure our Networks strategy is informed by the latest market developments
What You Will Bring
Experience & Knowledge
- 8+ years of experience in IT, with a strong background in delivering operational services
- Broad and deep understanding of technical infrastructure, operations, and related technology dependencies
- Key vendor product knowledge across the likes of Cisco, Palo Alto, Checkpoint, and similar
- Proven financial management capability, including budgeting, cost estimation, and reporting
- Demonstrated experience leading and mentoring teams, with the ability to inspire performance at all levels
Skills & Attributes
- A strategic thinker who can see the big picture while staying connected to the detail
- Strong business acumen with the ability to translate customer requirements into technical solutions
- Significant experience working within a NOC or MSP environment, with a deep appreciation for the pace, complexity, and customer focus required to deliver operational excellence at scale
- Exceptional stakeholder management skills — you’re comfortable influencing at all levels, including senior leadership
- Proven negotiation skills with a natural ability to find win/win outcomes
- Excellent communication and presentation skills, with the ability to convey complex technical information to a wide range of audiences
- A genuine Service Excellence mindset — you put customers at the centre of everything you do
- Analytical and solutions-focused, with the confidence to make sound decisions in complex situations
- Collaborative by nature, able to bring people together across functions and divisions
Culture and Benefits
Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It’s our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.
We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.
We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.
We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.
The advertised closing date is Monday 8th June 2026 COB AEST. Please note that applications will be reviewed upon receipt and Datacom reserves the right to close this vacancy early if a suitable candidate is identified prior to the closing date.
