Job Description
Our Purpose
Here at Datacom, we connect people and technology to solve challenges, create opportunities and discover new possibilities for the communities we live in whilst embodying a culture of trust and respect for employees and customers alike.
The Nitty Gritty
Datacom is Australasia’s largest homegrown technology services business of over 6,000 people. From humble beginnings as a small family business, we have enjoyed healthy, organic, and sustainable growth to become a large multinational, that proudly holds on to our ‘small family business’ feel.
We have extensive expertise in operating data centers, providing IT services, software engineering, and application management, as well as payroll and customer service design and operations. With this comes a long list of significant clients Datacom is committed to hiring, developing, and promoting the best talent from a diverse range of backgrounds. We are local at heart, yet world-class in capability.
At the center of our vision and values are people: our people. We are guided by what is best for our staff, our customers, and our communities.
Growing to dominate the New Zealand government and corporate IT market, we expanded into the Philippines, Malaysia, and Australia in the mid-90s and have been growing in those regions ever since.
About the Role
As a Systems Engineer, you will be responsible for installing, supporting and customizing developed systems software and firmware for customers. This role will involve operating Datacom’s technical infrastructure including corporate hardware and software as well as providing corporate systems for the Datacom Business. Your knowledge, and more importantly ability to learn and apply your skills, will lead to success in the role and for the team. We build and run numerous key systems for some great Kiwi companies and we keep their businesses running. As a result, we are passionate about getting the results that the customer needs and adding value to their business.
Role Responsibilities
The Systems Engineer is responsible for providing proactive and reactive support services to maintain the availability, reliability & security of our customers’ core infrastructure, and timely action of customer service requests while maintaining accurate and timely documentation in line with ITIL standards, and as such responsibilities will include.
Undertaking assigned work.
- Ensure systems, server & application availability
- Ensure Back-ups and Restores meet SLA
- Resolving Incidents within SLA
- Implement patches, updates, and fixes as required and approved
- Ensure replications and DR functionality are maintained
- Provision Service Requests within SLA
- Administer resources, access, connectivity, and configurations as required.
- Meet Datacom and customer needs.
You will.
- Provide support to customers globally, working collaboratively with colleagues.
- Manage own workload and provide constant proactive support and updates to colleagues and customers
- Follow predefined processes around the ITIL service delivery framework
- Consistently ensure all open tickets are managed and supported appropriately till closure
- Work to meet SLAs and escalate to your Team Lead/Manager when you are unable to meet SLAs or undertake assigned work.
- Contribute to the development of our services
- To continuously develop and update your knowledge, skills & certifications, where necessary.
We are looking for someone who:
- Has passion and pride in everything that they do and are willing to both teach and learn.
- Has the knack to easily multi-task between our varied client environments
- Confidence to engage with our clients and talk them through issues that may arise or changes that can be made to provide business and technological benefits.
- Is honest and transparent in their communication with excellent organisation skills
- Aptitude to work within a team and the wider Datacom business
- Proven analytics and problem-solving skills
- Has Agile and ITIL experience
- Has a strong focus on the importance of documentation as well as accurate and punctual timekeeping
- Is detail oriented and process focused
- Ability to multitask between several environments
On the technical side, you should have plenty of experience with Windows Server Technologies. Some of the technologies we play with and you will ideally understand include:
- Microsoft operating system
- Active Directory, Group Policy, DNS, ADFS, DHCP, DFS
- Virtualisation technologies (VMware, Azure, AWS)
- Microsoft messaging systems
- Remote Desktop Services
- Azure IaaS and Microsoft 365 (Exchange Online)
- Enterprise Antivirus and backup products
- Systems monitoring tools
- Hardware and Storage
- PowerShell scripting
- Security
- Exchange support and patching
Desirable Technical Skills:
- Window Server environments and desktop operating systems
- VMware virtualized environment management & Maintenance Patching
- Appliance supporting VMware environments and management thereof including firmware updates.
- Security
- BigFix
We have a Hybrid work setup, and a flexible work schedule and we promote Work-Life balance an APAC focus means no graveyard shifts!
We also provide Competitive salary, exciting perks such as Spotter Bonus, HMO with Free Dependent, Leave credits, Performance bonuses, and a work-life balance environment.
Why join us here at Datacom?
Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It’s our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us. We care about our people and provide a range of perks such as social events, chill-out spaces, and professional development courses to name a few.
You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment. We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.
We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.
