Job Description
Job Description
Job Summary:
The operations Coordinator is the on-site executor of systems, processes and plans. This role ensures daily operations run smoothly by managing schedules, rooming, inventory, reporting, and HSEQ documentation. The coordinator supports the Lodge Manager and Operations Manager by providing real-time data, conducting audits, and ensuring compliance with SOPs. Working closely with the Lodge Manager, Chef, and Workforce/Travel, the position is responsible for building and publishing schedules, managing rooming and check-in/out processes, consolidating audits and KPIs, and supporting purchasing and inventory management.
This position requires fly-in/fly-out travel from Edmonton, Alberta or Yellowknife, Northwest Territories, to the project site in Nunavut, with potential for weather-related delays or logistical challenges. This is a safety-sensitive position requiring drug and alcohol testing as a condition of employment.
Key Responsibilities:
Maintain daily/rotation schedules across departments; align labor to occupancy and service windows
- Prepare and reconcile flight manifests; coordinate crew changes; communicate delays and update rosters
- Assist in logistics and check-in processes to ensure smooth arrivals, departures, and rooming assignments
- Track LOAs, certifications, and cross-shifts; flag gaps to Lodge Manager, Operations Manager and Workforce
- Supervise the housekeeping department, ensuring standards of cleanliness and organization are consistently met
- Assist with inventory, ordering and receiving help in maintaining the logs and par levels
- Manage the commissary, including sales, ordering, inventory control, and executing delivery of goods
- File incident reports, inspections, and corrective actions
- Uphold and assist in maintaining the HSEQ program directed by the company and the clients
- Generate HSEQ reports when needed
- Consolidate production sheets, meal counts, occupancy, and labour into dashboards
- File audits (rooms, janitorial, dining rooms and commissary), incident reports, and corrective actions; track closure
- Prepare client-ready daily/weekly reporting packs; contribute to monthly scorecards
- Schedule toolbox talks and safety training; record attendance; maintain certification matrix
- Assist in training of the new team members
- Keep SOPs, SDS binders, HACCP logs, and water-testing records current and accessible
- Assist with emergency drill logistics and documentation
Physical Demands:
- Extended periods of standing, walking, and on-site presence in remote locations.
- Ability to lift, carry, and move items up to 40–50 lbs.
- Work in varying environmental conditions, including extreme weather.
- Travel to multiple sites, including fly-in/fly-out locations.
Other Skills and Competencies:
- Strong client service focus with excellent interpersonal and communication skills.
- Proficient in Microsoft Office Suite and operational management tools.
- Strong understanding of Health & Safety compliance.
- Ability to work independently with minimal direct supervision during remote shifts.
- Cultural sensitivity and adaptability in diverse team environments, including collaboration with Indigenous and Inuit staff
Qualifications
Required Qualifications:
- College diploma in hospitality/operations (or equivalent experience).
- WHMIS and Food Safety (asset); First Aid (asset).
- Valid driver’s license and ability to travel as required.
- 3–5+ years in coordination/administration within hospitality/remote camps; rooms/front-desk or scheduling experience preferred.
- Exceptional attention to detail; clear written and verbal communication; customer‑service mindset.
- Ability to manage competing priorities calmly in a fast-paced, remote environment.
Additional Information
Physical Demands
- Ability to work and reside in a remote northern camp for extended rotational periods.
- Regular walking throughout camp facilities and operational areas.
- Extended periods of standing, walking, sitting, and employee interaction.
- Ability to work in varying environmental conditions, including extreme northern weather.
- Ability to travel by aircraft and/or ground transportation to remote project locations.
- Ability to safely navigate camp facilities, stairs, uneven surfaces, and outdoor areas and weather conditions as required.
Working Conditions
- Project-based role with primary work performed at a remote camp in Nunavut.
- Fly-in/fly-out arrangement from designated travel hubs.
- Shared or designated camp accommodations and meals provided while on site.
- Rotational schedule, which may include extended periods away from home.
- Work may include weekdays, evenings, weekends, and general holidays depending on operational and employee needs.
- Regular interaction with employees working multiple shifts and schedules.
- Exposure to extreme northern weather, including cold, wind, snow, and seasonal variations in daylight.
- Travel may be impacted by weather or other northern logistical conditions.
- Must comply with all Dexterra and client health, safety, security, and operational requirements.
WHAT’S IN IT FOR YOU?
- Excellent work-life balance through a rotational work schedule.
- Opportunity to make a meaningful impact on the employee experience within a remote workforce.
- Work directly with a diverse workforce and contribute to Indigenous employee engagement, development, and retention.
- Opportunity to build experience in remote camp operations and Indigenous workforce relations.
- Meals and accommodations provided while on site.
- Opportunity to expand your skills within a large, growing organization.
- Whereas other companies are downsizing, we are growing!
- Comprehensive benefits in accordance with the applicable employment program.
Work Schedule
This position works on a rotational fly-in/fly-out schedule at a remote project site in Nunavut. Site locations are in remote settings requiring air and/or ground transportation. Employees may be required to work weekdays, evenings, weekends, and general holidays depending on site requirements.
Dexterra Group is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, Indigenous status, or any other legally protected factor.
Special needs and disability-related accommodations are available at all stages of the recruitment and selection process upon request.
