Diabolocom

Founded in 2005, we’ve provided a cloud-based Contact Center as a Service (CCaaS) solution, enhanced by our generative AI, for over 20 years. Our platform helps customer service and sales teams with intelligent automation, better reachability, and actionable insights. It includes features like real-time call transcription, satisfaction analysis, and next-best-action guidance.

Our AI Assistant integrates into customer interactions to help resolve issues faster. We offer native AI for CX combined with full telecom services, enabling customized customer interactions and telephony management. Our platform automates routine tasks, allowing teams to focus on customer loyalty and growth. We integrate with CRMs like Salesforce, Oracle, Microsoft, ServiceNow, Zendesk, and HubSpot, giving teams visibility into conversations. Our platform has reduced post-call processing by 97% and churn by 12%.

We serve global brands such as Mitsubishi Electric, Nikon, Mantrac Group, Brinks, and Air Liquide across more than 60 countries, with over 350 customers. Frost & Sullivan has recognized us for innovation and AI leadership. Our solution offers multilingual support, is hosted on a secure, sovereign cloud, and includes in-house AI R&D. We also provide an omnichannel platform for engaging customers across internet, text, and social media, a dynamic dialer for lead management, and custom coaching tools. We have 8 global offices.

Our mission is to provide an easy-to-install, AI-powered customer experience platform that integrates seamlessly with company CRMs in any language. Our platform makes interactions smooth and efficient for both agents and customers across all touchpoints, simplifying agents’ daily lives and improving interactions between companies and customers. CEO Frederic Durand aims for Diabolocom to be a leader in artificial intelligence for contact centers, with a focus on data sovereignty and carbon neutrality by 2030.

Our core values include:

• Agility & Innovation: We continuously improve and anticipate customer needs.
• Customer Focus: We take a tailored approach to address customer challenges.
• Operational Excellence: We control our production processes and deliver high-quality solutions.
• Teamwork & Collaboration: We unite our efforts for customer satisfaction and provide a supportive work environment.

We have approximately 200 employees across 8 offices worldwide, representing over 30 nationalities. Our culture emphasizes innovation and collaboration within an international team. We encourage creativity and new ideas to turn complex challenges into practical solutions. We foster a supportive environment where team members are encouraged to grow, learn, and work towards shared goals, prioritizing customer satisfaction.

We organize in-person events throughout the year, such as annual team-building trips and sporting activities, to strengthen bonds. We maintain a gender equality index of ⁶⁸⁄₁₀₀ and are committed to fostering an inclusive environment.

Our employees work in a multicultural, professional environment that encourages innovation and knowledge sharing. You will work on a real product used daily by customers globally, impacting large-scale, real-time communication systems where reliability and performance are essential. We offer clear development paths, providing opportunities for increased responsibility and influence on technical decisions. You can choose your preferred IT equipment.

We support flexible working hours and remote work opportunities, including up to 2 days per week remote work. Other benefits include lunch vouchers via Swile card, a three-week onboarding process, and team-building events held in locations such as Athens, Meribel, Ibiza, and Porquerolles. Our Paris office is located near Opera Garnier.