Job Description
Why Join dLocal? dLocal is the financial infrastructure powering global commerce in the world’s fastest-growing markets. The biggest companies in the world trust us to unlock growth in 60+ countries across emerging markets—moving money where others see complexity. We don’t just process payments; we are architects of payment ecosystems and partners in our customers’ expansion. You’ll work alongside 1,300+ teammates from 40+ nationalities and tackle global challenges from day one.
What’s the opportunity?
As our Execution & Enablement Specialist, you will play a key role in driving operational excellence across dLocal’s Payins network. You’ll own strategic relationships with processors, acquirers, APM providers and issuers, ensuring smooth and high-performing operations. Collaborating across teams, you’ll optimize costs, boost approvals and reliability, and deliver seamless merchant go-lives. You’ll also lead the end-to-end process of introducing new payment methods and enhancing existing solutions—making a tangible impact by increasing approval rates, reducing costs and latency, and accelerating merchants’ time-to-revenue.
This role will cover the Argentina and Bolivia markets.
Reports to the Execution & Enablement Manager, South LATAM.
What will I be doing?
Partner & processor management
• Own day-to-day operational relationship for assigned partners (for Cards and APMs): onboarding, contract changes, operational migrations, and go-live readiness.
• Coordinate root-cause investigations and remediation with partners and internal teams to resolve business and technical blockers.
• Coordinate with various internal teams and relay processor feedback; support market-specific needs and practices to improve continuity.
Enablement & commercial responsibilities
• Negotiate pricing, SLAs and special commercial terms (ex, commercial campaigns with issuers); enable partner features and new payment flows.
• Manage fines process and costs structures: track, upload evidence, and ensure card-scheme mandates are implemented.
Merchant-facing operational support
• Provide hands-on enablement and hypercare for merchant integrations and go-lives; act as the escalation contact for CS and AM teams during critical incidents.
Performance optimization & market intelligence
• Analyze rejection reasons, partner performance, and routing to implement initiatives that increase approvals and reduce costs.
• Identify and help integrate new operational capabilities (new tenders, features) and benchmark partner performance against market standards
• Drive the rollout of New Technologies with key partners across Argentina and Bolivia, as part of dLocal’s 2026 resilience agenda.s.
Governance, reporting & continuous improvement
• Maintain and drive the Partners Health Matrix; run health reviews and deliver action plans.
• Report progress, risks and outcomes to stakeholders; own core KPIs and continuous improvement initiatives.
What skills do I need?
• Experience in the payment or fintech industry is a plus.
• Knowledge of data analytics and reporting.
• Basic knowledge of programming languages. Proficient with Excel/Sheets.
• Ability to write data reading queries in tools such as QuickSight, Power BI, Logz.io, AWS Athena, and other analysis and monitoring platforms.
• Excellent interpersonal and communication skills to build effective relationships with partners and work effectively with them.
• Data-driven mindset with strong root-cause analysis skills.
• Advanced/Fluent English.
• Exceptional organizational skills, with the ability to manage multiple activities and projects simultaneously.
• Bias for action, ownership, strong organization, and ability to operate across time zones and manage multiple initiatives.
• Ability to work with tight deadlines.
• Someone open to the constant change in an ambiguous, fast-paced environment, a self-starter, and open to working across teams worldwide.
• Curious profile and positive attitude.
What do we offer? Besides the tailored benefits we have for each country, dLocal will help you thrive and go that extra mile by offering you:
- Flexibility in how you work: We focus on impact and productivity over fixed hours. This means our teams have flexible schedules and, depending on your role and location, you will combine self‑managed focus time with moments of in‑person connection in our collaboration hubs.
- Fintech industry: work in a dynamic and ever-evolving environment, with plenty to build and boost your creativity.
- Referral bonus program: our internal talents are the best recruiters - refer someone ideal for a role and get rewarded.
- Work From Anywhere: Team members can work while traveling for up to 3 months every year.
What happens after you apply?
Our Talent Acquisition team is invested in creating the best candidate experience possible, so don’t worry, you will definitely hear from us. We will review your CV and keep you posted by email at every step of the process!
Also, you can check out our webpage, Linkedin and Youtube for more about dLocal!
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
